Provider Monitoring & Admin Support Assistant -Social Care

Provider Monitoring & Admin Support Assistant -Social Care 150 150 tcl-admin
Provider Monitoring & Admin Support Assistant -Social Care
HORSHAM, West Sussex
Contract / Temporary

W Sussex RQ728248

Posted: 8th November 2022 11:35
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  • Pay Rate:

    £11.02 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 5 months

  • HORSHAM, West Sussex,

    RH12 1XA

What's involved with this role:

Temporary Provider Monitoring & Admin Support Assistant – Adult Social Care Improvement

Reference no: W Sussex RQ728248

Pay rate: £11.02 per hour PAYE

Hybrid role

Responsible for the provider monitoring cycle with initially a primary focus on domiciliary care providers. Support and assist with responses to provider concerns/failure with a focus on improvement and development in quality. This may include other types of contracted providers (e.g. residential care providers).

Key responsibilities:

  • Identify performance issues, agree performance improvement plans and use knowledge of the contracts performance framework to improve the quality of delivery for customers. This will include both onsite and desktop performance checks as part of the monitoring cycle.
  • Deliver a flexible monitoring and reporting service including collection, collation, analysis and presentation of performance management data.
  • Provide clear and concise specialist advice and guidance to providers on the performance management framework and their responsibilities.
  • Collect, analyse and interpret performance management data to produce reports and commentary explaining what the information shows and actions that may need to be considered.
  • Work with colleagues and stakeholders to identify, develop, document and implement improvement plans.
  • Design and produce standard and non-standard reports monitoring performance against a range of performance indicators.
  • Assess reporting requirements and develop appropriate reporting methodology using various sources of data e.g. SAP, case management systems.
  • Responsible for the care of accuracy, confidentiality, security, integrity of performance management information.
  • Research and testing of appropriate software developments to develop reporting capabilities.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


  • 3 GCSEs with A-C passes including Maths and English or equivalent qualification, or experience demonstrating that level of numeracy and literacy.
  • NVQ level 2/3 Care is desirable.


Skills & Experience:

  • Sound and accurate IT skills using a range of systems and software packages particularly in the manipulation of data and producing reports.
  • Excellent analytical and report writing skills with the ability to present management information in a logical and understandable format.
  • Good interpersonal and communication skills demonstrated by the ability to provide clear and concise specialist advice and guidance to a range of clients.
  • Able to use own initiative in resolving problems.
  • Ability to prioritise work, co-ordinate a variety of tasks in a clear and logical way and meet expectations and deadlines.
  • Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  • Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: W Sussex RQ728248
Provider Monitoring & Admin Support Assistant -Social Care
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

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Job Ref: W Sussex RQ728248
Provider Monitoring & Admin Support Assistant -Social Care
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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