Interim CSI Coordinator – Service Management

Interim CSI Coordinator – Service Management 150 150 tcl-admin
Interim CSI Coordinator - Service Management
Interim Position

PSR 1JP00060492

Posted: 3rd August 2022 14:40
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  • Pay Rate:

    Up to £23.21 per hour pay range subject to IR35 status

  • Hours per Week:


  • Anticipated 12 months

  • Workington
What's involved with this role:

Interim Continual Service Improvement (CSI) Coordinator - Service Management - Hybrid Working – PSR 1JP00060492
Pay Rate: Up to £23.21 per hour pay range subject to IR35 status

Location: Workington – Hybrid available (3 days on site / 2 WFH) Standard fulltime hours.

To work within the Continual Service Improvement (CSI) team within Service Management. The CSI Co-ordinator is responsible for assisting the CSI Manager with their accountabilities within the CSI Process.

Key Accountabilities:

  • Monitor the submission of CSI proposals
  • Assist the CSI Manager in performing the initial assessment of CSI proposals
  • Support the CSI Manager in delivering improvement plans and tasks
  • Support the CSI Manager in monitoring the delivery of CSI initiatives owned by Suppliers
  • Own and manage low complexity CSI initiatives through the lifecycle
  • Monitor and report progress against agreed improvement plans
  • Attend CSI governance meetings as required
  • Participate in the evaluation of ITSM processes
  • Develop relationships and work collaboratively with Business and IT stakeholders


Key Requirements:

  • Knowledge of Continual Service Improvement Management
  • Knowledge of Service Management Best Practice
  • Experience and skills in analysing and interpreting data from multiple sources
  • Good communication skills with the ability to inform others using technical knowledge
  • Good analytical skills with the ability to identify trends and patterns
  • Excellent planning skills
  • Computer literate, including a good working knowledge of relevant computer software
  • ITIL V3/4 Foundation Certificate


Desirable Requirements:

  • Understanding of value and benefit analysis, and prioritisation criteria
  • Business Case development experience
  • Experience in Benefits Management and Realisation
  • Experience of managing CSI initiatives across multiple Tier 1 IT Suppliers
  • Experience of Service Management Toolsets
  • ITIL V3 Intermediate Module Continual Service Improvement (or ITILV4 equivalent)
  • Additional ITIL or Service Management qualifications (e.g. PRINCE2, MoV

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

“Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, not that they would exclude candidates willing to travel/relocate, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Qualifications and experience relevant to the job role – please give full details within your CV document

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.


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Job Ref: PSR 1JP00060492
Interim CSI Coordinator - Service Management
Client Category: Central Government Ministry

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: PSR 1JP00060492
Interim CSI Coordinator - Service Management
Client Category: Central Government Ministry

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