Temporary ICT Desktop Engineer

Temporary ICT Desktop Engineer 150 150 tcl-admin
Temporary ICT Desktop Engineer
Middlesbrough
Contract / Temporary
Middlesbrough 1001507611164424
Posted: 8th November 2019 16:59
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IMMEDIATE START
  • Pay Rate: £12.35 per hour PAYE
  • Hours per Week: 37 Monday – Friday, between 07:30-17:30
  • This opening assignment is for 6 months
  • Middlesbrough, TS1 2RH
What's involved with this role:

A highly motivated Desktop Engineer is required to join the busy ICT First Line Team. The post holder will be responsible for providing technical advice, guidance and support for the portfolio of devices and software maintained by ICT Services. You will have the opportunity to participate in a broad range of projects undertaken by the desktop team and play a key role in the Council’s office move.

As you will be required to travel to supported sites, a full UK driving licence is required.

Duties include:

  • Provide assistance to users, both in person and over the phone, in a professional manner following agreed procedures and provide regular updates and feedback to users.
  • Maintain accurate records of user requests, contact details and outcome utilising the ICT Service Desk call management application HEAT.
  • Demonstrate the culture of ICT Services and our Ethos of YourICT “The customer is at the heart of everything we do” by providing great customer service.
  • Install or remove hardware and/or software, using supplied installation instructions and tools; follow agreed standards, including those for electrical work. Agree the timing of the work with those affected, e.g. customers, management, and third parties where appropriate, ensuring minimum disruption at all times.
  • Conduct tests of the hardware and/or software affected using supplied test procedures and diagnostic tools and help to resolve problems and faults, and correct malfunctions.
  • Undertake all installation and maintenance work associated with the end user estate both onsite and remote in line with the agreed service support hours.
  • Use available software or specialist monitoring tools to maintain awareness and control of the hardware and software.
  • Maintain accurate records of ICT assets reporting details of all hardware/software items that have been installed and removed so that configuration management records can be updated.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

“Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Your address (including post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Full UK driving licence.
  5. ***Qualification details and all other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
  6. Knowledge, Skills & Experience:
    1. Proficient in techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of ICT services.
    2. Proficient in the frameworks and principles on which networks, systems, equipment and resources are based. Examples: Windows 10, SCCM, UNIX, Oracle, TDM, ATM, TCP/IP.
    3. Familiar with the planning and management of the interaction between two or more networking systems, computers or other "intelligent" devices.  Examples: topological design, load balancing.
    4. Familiar with the discipline which gives precise control over IT assets by allowing ICT management to maintain information about the "configuration items", including hardware devices, computer programs, documentation, telecommunications services and computer centre facilities, required to deliver an IT service.
    5. Proficient in installation, testing and commissioning of supplier specific equipment and software in all legitimate operational environments.
    6. Proficient in the knowledge and ability to install and maintain hardware systems in a way that ensures they operate within their planned specification and are safe to use by those authorised to work with them.
    7. Familiar with any tool or system which provides access security control (i.e. prevents unauthorised access to systems). Example: Active Directory.

 

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience.
  2. Any relevant qualifications held or being studied for.
  3. ITIL 3 Foundation qualification.
  4. Familiar with specific standards associated with the IT practitioner's current role. Examples: health and safety standards, service desk procedures, corporate quality and change management processes, ITIL.
  5. Familiar with the application of automated systems to the support of specific business functions or processes. Examples: call logging and management.
  6. Familiar with specific standards associated with the IT practitioner's current role. Examples: health and safety standards, service desk procedures, corporate quality and change management processes, ITIL.

V

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via jobs@tclrec.com but please quote both the job reference and job title exactly as they appear below:

Job Ref: Middlesbrough 1001507611164424
Temporary ICT Desktop Engineer (IMMEDIATE START)
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

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