Visitor Engagement Officer / Admin – Environment

Visitor Engagement Officer / Admin – Environment 150 150 tcl-admin
Visitor Engagement Officer / Admin – Environment
WALSALL, Staffordshire
Contract / Temporary

Staffordshire 5222662

Posted: 23rd January 2023 12:28
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  • Pay Rate:

    £10.60 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, 08:00-16:00

  • This opening assignment is for 1-2 months

  • WALSALL, Staffordshire,

    WS8 7NL

What's involved with this role:

Temporary Visitor Engagement Officer / Admin – Environment & Countryside

Reference no: Staffordshire 5222662

Pay rate: £10.60 per hour PAYE

Standard DBS required for this role

May be required to work on Saturdays, Sundays and public holidays on occasions. Some evening work may also be necessary at certain times of the year

A Visitor Engagement Officer is required by the team to support the operation of the Chasewater Innovation Centre / Cannock Chase Visitor Centre and input to other visitor centres and facilities across the countryside estate.

Key responsibilities:

  • Partner volunteers to support the operation of the centres and visitor engagement activities.
  • Provide a welcoming reception to the centres and provide advice, assistance and information to visitors to enhance their experience and ensure their safety.
  • Help manage bookings and ensure facilities are suitably set up for events and activities and that they remain in a presentable state.
  • Within the appropriate Centres, complete basic safety checks and report any concerns to the Visitor Engagement Officer / Assistant Cannock Chase Site Manager.
  • Working with other site staff, support activities to raise awareness of the importance of the sites and their special qualities, and how people can get involved in their care and conservation.
  • Support the administration of the centres and visitor activities including cash handling and provide support to wider service functions as required.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


  • Two GCSEs or equivalent including English and Maths.
  • First aid certificate (desirable).


Experience & Knowledge:

  • Experience of working in visitor or reception facilities.
  • Experience of working with the public and providing information.
  • Experience of supporting the running of events and activities.
  • Experience of producing basic visitor information.
  • Experience of health and safety procedures.
  • Cash handling experience desirable.
  • Data management experience desirable.
  • Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  • Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).



  • Excellent interpersonal skills.
  • Good verbal and written communication skills with numeracy, literacy and interpretive skills.
  • Calm, organised and flexible approach.
  • May be required to work on Saturdays, Sundays and public holidays on occasions. Some evening work may also be necessary at certain times of the year.
  • Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Staffordshire 5222662
Visitor Engagement Officer / Admin – Environment
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Staffordshire 5222662
Visitor Engagement Officer / Admin – Environment
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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