Temporary Mechanical & Engineering Lifts - Compliance Coordinator

Reference no: Enfield RQ786970

Pay rate: £18.76 per hour PAYE

Responsible for ensuring the effective operation of Compliance Services including but not limited to data entry and analysis, record keeping, and understanding service specific administrative tasks.  To provide high level quality and comprehensive support services across to the Technical Services team and follow standard operating procedures with limited supervision.

Key responsibilities:

• Review M&E and Lifts records and raise relevant repairs and action on appropriate systems. Monitor completion and chase where actions are not completed within agreed timescales. Once actions are completed ensure that records are updated to reflect this.
• Upload supporting documentation to document management systems following correct naming protocol.
• Proactively develop skills, understanding and abilities in delivering compliance support services in order to carry out standardised processes in a consistent and efficient manner.
• Deal professionally and effectively with all contacts from contractors and colleagues, using tact and discretion, assessing needs, and re-directing enquiries, where appropriate.
• Deal with contractor and landlord enquiries and follow through to resolution, ensuring all stakeholders are updated and the adequate audit trails are in place.
• Understand when and how to escalate issues to ensure requests are completed within a timely manner.
• Maintain up to date knowledge to ensure effective utilisation of IT systems used.
• Organise and prioritise allocated workload as appropriate, keeping team managers aware of demands which may impact on targets/deadlines and service standards.
• Maintain accurate and effective communication with line manager (to include the provision of reports and presentations) ensuring that they are regularly appraised of planned changes and developments.
• Work as part of a project team and assist in the delivery and completion of work projects, supporting different work streams, ensuring the successful completion of the project.

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Qualifications:

• Educated to A Level standard, or Level 3 NVQ in business administration or experience of working within business support/business administration.

Experience & Skills:

• Previous experience of managing delivery of Mechanical and Engineering lift services.
• Experience of managing contractors that deliver Mechanical and Engineering lift services.
• Experience of supporting change / efficiency initiatives.
• Experience of working within a business support environment delivering high quality services.
• Strong communication skills and experience.
• Strong IT/Technical skills, knowledge.
• Development of skills and knowledge.
• Experience of delivering high quality customer service/care.
• Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
• Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.