Temporary Reablement Operations Support Officer – Adult Social Care

Reference no: Islington RQ801591

Pay rate: £16.09 per hour PAYE

Enhanced DBS required for this role

Flexible working over a 7 day working week will be required to fit in with the needs of the service

Minute taking skills and experience are essential for this role

Reablement enables individuals to regain or maximise their independence through intensive, short-term support, building on their strengths and enabling people to live healthy independent lives for as long as possible in their own homes, or the place they call home. The Reablement Service is for adults with a range of needs including learning disability, physical and sensory needs, mental health and older people both in community and hospital settings across various locations.

The service is currently delivered 365 days from 8am – 10pm. Flexible working over a 7 day working week will be required to fit in with the needs of the service. The post holder will exemplify best practice in working with adults in strengths based and person centred way, connecting people with informal, community based support wherever possible.

Key responsibilities:

• Responsible for producing documents, including structure charts, tables, spreadsheets, graphs and flowcharts observing time scales.
• Responsible for managing the duty telephone line including handling telephone calls effectively, taking and emailing messages or redirecting calls.
• Organise meetings and invitations, take notes/minutes of meetings and ensure actions and follow-up work is carried out accurately and efficiently.
• Participate in the planning and implementation of appropriate training of staff, including induction and on-line training.
• Lead responsibility for stock taking of inventory, office equipment and managing Personal Protective Equipment (PPE) supplies.
• Lead responsibility for audit and management of the Service User’s keys and key safe system.
• Responsible for the ordering of stationery and other goods for the Reablement Service directly from suppliers, ensuring that systems are in place to ensure accurate records are kept of delivery and that invoices are processed for payment. To advise the Reablement Manager of any budget issues for Stationery supplies.
• Support Reablement Managers with the processing and recording of invoices for stationery and facilities management in accordance with resource and finance governance processes.

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Experience & Knowledge:

• Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
• Experience in a large organisation providing administrative services.
• Knowledge of Adult Social Care services.
• Awareness of statutory requirements relating to regulated services, CQC standards.

Skills:

• Ability to work to tight and challenging deadlines, demonstrating initiative and problem solving skills.
• Effective time management and organisational skills.
• Minute taking skills and experience are essential for this role.
• Ability to liaise and consult with user groups, frontline staff and other sections, as required.
• Ability to analyse written and numerical information, producing accurate recommendations, often through the effective use of IT.
• Good written and oral communication skills.
• Ability to co-ordinate and produce communications, documents and reports.
• Ability to draft correspondence and minutes, using word processing facilities.
• Ability to be able to use information technology to organise and carry out daily tasks, including apps, computers and SMART phones.
• Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.