Business Support Admin Officer /Customer Service/Finance

Business Support Admin Officer /Customer Service/Finance 150 150 tcl-admin
Business Support Admin Officer /Customer Service/Finance
Contract / Temporary

Southwark 5219897

Posted: 18th November 2022 12:50
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  • Pay Rate:

    £13.59 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 2 months

  • SOUTHWARK, London,

    SE1 2QH

What's involved with this role:

Temporary Business Support Officer

Reference no: Southwark 5219897

Pay rate:  £13.59 per hour PAYE

Minute taking skills and experience are essential for this role

This role provides key support to the Contracts and Quality Team and sits with the Programme Team.  Supporting a Contracts and Quality Team through tracking and monitoring all incoming and outgoing correspondence relating to complaints and quality alerts associated with commissioned providers. Support across the division in raising purchase orders and processing invoices.

Key responsibilities:

  • Oversee reporting data from providers on visits to vulnerable residents in their home and responsible for raising any concerns or trends about missed or late visits.
  • Screen all incoming complaints, quality and safeguarding alerts allocating them to the relevant officers, tracking and ensuring responses are cleared and sent by managers within timescales.
  • Manage purchase orders and invoices for some commissioned services working with the business provider payments teams and financial processing.
  • Process telephone enquiries, emails and letters from service users and manage generic mailboxes within the team ensuring these are tracked and allocated for action through the relevant team members.
  • Work with divisional finance teams to resolve payment queries and ensure annual price review uplifts are implemented where required.
  • Produce ad hoc ECM provider activity performance reports to inform the Contract and Quality management and monitoring activities within the team and to report at meetings as required.
  • Take minutes, prepare notes and any other administrative tasks in relation to meetings, as required.
  • Record and maintain records, comply with Council policies and procedures and ensure confidentiality of information at all times.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


  • Knowledge of customer support in a care and support environment, preferably in Local Authority.
  • Knowledge of relevant legislation/guidance.
  • Knowledge of Quality Assurance and complaints processes.


Skills & Experience:

  • Experience of using client record management systems including Mosaic and CallConfimLive, or equivalent systems.
  • Experience of dealing directly with and advising customers/service users and families.
  • Able to work as a team member to meet deadlines and achieve objectives.
  • Ability to work independently and within teams to meet targets and deadlines.
  • Ability to remain calm and professional at all times when communicating with service users, providers and colleagues.
  • Ability to communicate effectively both verbally and in writing with a variety of people.
  • Effective interpersonal skills, tact, diplomacy and listening skills to enable development of working relationships with service users, colleagues, providers and other stakeholders.
  • Ability to produce reports and performance information.
  • Minute taking skills and experience.
  • Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  • Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Southwark 5219897
Business Support Admin Officer /Customer Service/Finance
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Southwark 5219897
Business Support Admin Officer /Customer Service/Finance
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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