Resettlement Officer – Housing

Resettlement Officer – Housing 150 150 tcl-admin
Resettlement Officer - Housing
Ilford, Essex
Interim Position

Redbridge RQ725219

Posted: 4th November 2022 09:57
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  • Pay Rate:

    £20.00 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 3 months

  • Ilford, Essex,

    IG1 1NN

What's involved with this role:

Interim Resettlement Officer - Housing

Reference no:  Redbridge RQ725219

Pay rate: £20.00 per hour PAYE

Basic DBS required for this role

Requirement to work outside normal working hours on occasions and may be required to participate in the rota to provide out of hours service

To provide a visible, approachable and customer orientated housing management and resettlement service that will enhance the quality of life for residents on the estate and protect the Council's assets. Provide a flexible support and resettlement service to enable vulnerable tenants to sustain their tenancies, and to provide a comprehensive resettlement support service to new vulnerable tenants. Effectively manage a caseload of vulnerable tenants with support needs in temporary accommodation.

Key responsibilities:

  • Work with customers to update and review Personalised Housing Plans in light of the Homelessness Reduction Act 2017. Implement these plans to ensure that homelessness is prevented or relieved through active interventions and pursuit of effective housing options.
  • Manage a caseload of vulnerable tenants with support needs in temporary accommodation and assess the housing and other related support needs of tenants referred to the service. Provide practical support and assistance to customers to sustain their tenancies.
  • Provide housing advice and homelessness services to vulnerable customers who may approach the council for assistance as a result of the Housing Act 1996 and Homelessness Reductions Act 2017 duties, and other key housing legislation, alongside the Children Act and the Care Act.
  • Provide an effective, customer-focussed and efficient service to customers on the estate to support them in keeping their current home or in accessing a new home where relevant.
  • Provide proactive and timely housing advice to customers so they understand their current housing position, their rights and responsibilities in their current accommodation including in respect of security of tenure, protection from eviction, accommodation condition and repair, rent and mortgage debt and tenancy deposit protection, matrimonial rights and referrals are made to the landlord and tenant specialist as appropriate.
  • Undertake supportive casework of a complex nature that requires detailed knowledge of issues requiring support and how to respond to those e.g. young people, mental health, offending, drug and alcohol issues, rough sleeping.
  • Assist with referrals into supported housing and other options where customers are assessed as unsuitable for independent living.
  • Provide specific support on accessing welfare benefits, including housing benefits, advice on budgeting, paying bills and debt management.
  • Utilise the homelessness system to produce personal housing plan for each customer and to provide key monitoring information for submission to the HClic system created by DCLG and for local information reporting and management.
  • Carry out viewings and sign ups.
  • May be required to participate in the rota to provide the homelessness out of hours service


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


  • Level 4 specialist learning with ability to undertake detailed analysis of a high level of information and knowledge in an area of work or study such as NVQ level 4; HND; BTEC Professional and equivalent qualifications, or evidence of demonstrable application in the course of experience.



  • Experience of providing housing related support and advice either on site or floating support, in a social housing or voluntary sector environment, to at least one of the following groups: people with mental health problems; alcohol or drug related problems; offending histories; young people at risk; people who have experienced domestic violence; rough sleepers and former rough sleepers; people with a learning disability; elderly people with housing related support needs.
  • Experience of working in a demanding front line customer service environment.
  • Experience of dealing effectively with confrontational and challenging situations.
  • Experience of working with homeless customers and those in housing need.
  • Experience of carrying out interviews, investigations, negotiations and experience of effective record keeping including electronically.



  • Comprehensive knowledge of all housing advice and homelessness legislation, other general housing legislation, welfare benefit expertise and knowledge of the adult & children social care environment and impact and to use this knowledge to support customers and achieve positive outcomes
  • Specialist knowledge of the Housing Act 1996, the Homelessness Reduction Act 2017, the Children Act, and the Care Act. Combined with specialist knowledge of the Welfare Reform Act.
  • Thorough understanding of inner city housing issues.



  • Excellent interpersonal skills including active listening, advocacy and negotiation.
  • Excellent communication skills including the ability to write detailed technical letters and reports and to direct complex interviews and convey complex advice simply and understandably to customers.
  • Ability to gain, and retain, the confidence and respect of staff, service users and other contacts. Ability to work unsupervised, prioritise workloads and achieve targets and deadlines.
  • Ability to gather information and interpret complex issues e.g. legislation and Case Law quickly, to think creatively about problems and identify solutions.
  • Able to work outside normal working hours to respond to emergencies or attend meetings.
  • Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates.   If you wish to understand PAYE vs Umbrella more, please let me know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Redbridge RQ725219
Resettlement Officer - Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: Redbridge RQ725219
Resettlement Officer - Housing
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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