Organisational Performance Specialist *Re-opened*

Organisational Performance Specialist *Re-opened* 150 150 TCLRec
Organisational Performance Specialist *Re-opened*
Interim Position

QAD 1447/2011

Posted: 20th November 2023 09:34
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  • Pay Rate:

    £135.76 per day PAYE

  • Hours per Week:


  • Anticipated 5 months

  • Swansea,

    SA1 8PH

What's involved with this role:

QAD 1447/2011

Role: Organisational Performance Specialist

Contract Length: Anticipated 5 months with a potential option to extend for the right candidate

Location: Work From Home, with occasional travel to Swansea, SA1 8PH

Hours per week: Monday to Friday 37.5 hours per week 08.00 - 18.00

Pay Rate: £135.76 per day PAYE


Our client is looking to hire an Organisational Performance Specialist for approximately 5 months (with a potential option to extend for the right candidate).



Following PMF guidelines develop and gain agreement on performance management requirements, procedures and KPIs between users of and contributors to the IOPR across directorate and functional boundaries, and highly complex multi-faceted IT infrastructures where resistance to change/compliance is significant.

Utilise developed communication skills to engage with, advise and train teams, managers, departments and other large groups on the requirements and complexities of the PMF, which may include procurements, budget and quality requirements as defined by the scope of the PMF.


Key Responsibilities:

  • Plan and arrange review meetings including their risks, issues and action plans, ensuring that outstanding items are prioritised, monitored and progressed to conclusion within agreed time scales.
  • Manage the methodology and technical requirements of measuring and monitoring levels of service delivery within distributed environments.
  • Responsible for managing specific processes that support Organisational Performance and the implementation of the PMF.
  • Responsible for keeping performance management information systems up to date to support day to day activities and practice change process.
  • Be responsible for the production and implementation of Continuous Service Improvement Plans.
  • To attend national and local meetings and events in person as directed.
  • Incidental contact within the care environment through attendance at meetings in clinical settings.
  • Contributing to the development and implementation of policies, processes, procedures and reporting across multiple functions for specific Directorates.
  • Provide assistance to directorates in terms of performance and budget monitoring, reporting and insights.
  • Support the Organisational Performance Manager, Organisational Performance Lead, Head of Organisational Performance and other functional Business Partners in developing appropriate performance models and KPIs.
  • Responsible for providing appropriate work-based training and coaching to team members to ensure that they are able to perform their roles competently.
  • Responsible for the provision, capture and accessibility of Organisational Performance documentation and systems, and supporting information requirements including development and production of regular management reports and reviews.
  • Ensure that Information Governance requirements are recognised and included in any documentation produced and meeting stewardship.
  • Responsible for designing, developing and producing regular technical and business reporting, and communicate utilising a variety of specialist software applications and tools designed for performance management.
  • Responsible for managing personnel within their team to fulfil the Organisational Performance function.
  • Manage resource availability in the event of staff absence and will conduct staff appraisals and disciplinary meetings.
  • Responsible for allocation and monitoring of workload within their team.
  • Develop staff in line with organisational goals to deliver an effective service to DHCW. Keep skills and practice up to date in line with best practice and professional standards.
  • Assist in the auditing of directorate performance management meetings (and where necessary to make recommendations and/or take remedial action) in order to ensure that they are running effectively and within scope.
  • Support the testing of changes and future requirements of the Organisational Performance Management tools.



Skills & Experience


  • Experience in service delivery to different organisations
  • Experience of developing and managing complex Key Performance Indicators
  • Experience in some or all of the ITIL Service Support and Service Delivery disciplines, PRINCE2 or other performance related disciplines
  • Experience in the development and implementation of processes, procedures, reporting mechanisms and action plans




  • Business/IT Degree or equivalent qualification and experience
  • Foundation Certificate in IT Service Management (ITIL), PRINCE2, other performance related discipline or demonstrable equivalent experience
  • ILM Level 5 Management or demonstrable equivalent experience


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.

Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

If you are interested in this role, please email your CV back to [email protected]

Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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Job Ref: QAD 1447/2011
Organisational Performance Specialist *Re-opened*
Client Category: Other Public Sector Body

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: QAD 1447/2011
Organisational Performance Specialist *Re-opened*
Client Category: Other Public Sector Body

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