HR Shared Services Client Relationship Manager

HR Shared Services Client Relationship Manager 150 150 TCLRec
HR Shared Services Client Relationship Manager
Interim Position

GLX TCL 0008 2738 / 1

Posted: 13th November 2023 15:27
Apply Related Jobs
  • Pay Rate:

    £39.37 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 6 months


    E16 1ZE

What's involved with this role:

Interim HR Shared Services Client Relationship Manager

Reference no: GLX TCL 0008 2738 / 1

Pay Rate: £39.37 per hour PAYE

37 Monday – Friday, normal working hours

This opening assignment is for 6 months


Hybrid working

To manage the relationship with the HR Shared Service, to ensure a high-quality service is delivered and that clear on any changes being implemented that may impact their work.

To work closely with the AD, People and People Function Senior Team to coordinate project plans and delivery for implementing and embedding a shared service, ensuring these are integrated into wider Unit plans, including change and adoption management.

Key Responsibilities:

  • Support in managing the transition to the HR Shared Service and embedding this by developing, implementing and maintaining appropriate and effective systems and procedures, including change management and process/ system adoption
  • To manage the performance of the HR Shared Service against the SLAs on an ongoing basis and more formally as chair of the monthly HRSS Performance Review Sessions to ensure the service fully meets the needs
  • Lead and deliver sustainable solutions to longstanding issues affecting the service offer including on the provision of the MYHR helpline, data for essential statutory reporting and recruitment service delivery
  • Act as a “global process owner”; working across the People Function to identify any changes in People policy and procedures which may have process or systems implications for the HR Shared Service and raise these with colleagues
  • Act as a key point of contact for People Function colleagues for escalating potential concerns/delivery issues and manage this, in line with agreed SLAs and the HR Shared Service agreement
  • Line manage the HR Co-Ordinator who will support on the leadership of the SAP gatekeeper community, addressing concerns and upskilling the group to become autonomous
  • Attend and actively contribute to the People Function SLT fortnightly meetings and act as an ambassador for the SLT and over-arching People Function
  • Engage in demand planning conversations with HR Business Services, following input from wider People Function colleagues and informed by the People Strategy and work plans to have a clear work plan
  • Ensure managers and staff have access to the information needed to ensure they maximum the benefits of the SS to assist adoption and transition to the new ways of working.
  • Act as the lead on conversations about HR Shared Services developments, including any potential technological or service provision changes

NB: Please feel free to apply to us direct via jo[email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


  • A thorough understanding of budget management and financial monitoring techniques  
  • A high level of expertise in the use of technology and a clear understanding of the developing technology available, and an ability to use and develop these to enhance business management within the unit.


  • Significant experience of providing project support services in a fast paced, complex and high-profile organisation, working independently and using sound judgement on sensitive issues. 
  • A proven track record of developing and implementing systems and procedures to enable the delivery of effective support services and experience of finding solutions to problems and complex situations that may arise. 

Skills & Abilities:

  • Strategic thinking and strong planning skills: Understanding the bigger picture and how workstreams align and where interdependencies exist is key as you hold that overview of activity and progression
  • Leadership: Be responsible for at least one FTE and will be a part of the People Function’s SLT
  • Relationship Management: Manage a wide stakeholder network across and with the core shared services team. This will, at times, require delicate handling and you will also feed into presentations which will be discussed at People Board which is attended by the Chief Officer
  • Problem Solving: Have a natural desire and enthusiasm to provide solutions to complex challenges
  • Strategic thinking and strong planning skills: Understanding the bigger picture and how workstreams align and where interdependencies exist is key as you hold that overview of activity and progression


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

Submit Your Application

Thank you for your interested in this job. Please use the form below to apply.

Please note we do not accept applications without a CV.
If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

Drop files here browse files ...
If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: GLX TCL 0008 2738 / 1
HR Shared Services Client Relationship Manager
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Email Job Reminder

If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: GLX TCL 0008 2738 / 1
HR Shared Services Client Relationship Manager
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

    New Search

    Are you sure you want to delete this file?