Technical Officer / ICT Engineer – Schools

Technical Officer / ICT Engineer – Schools 150 150 tcl-admin
Technical Officer / ICT Engineer - Schools
TAUNTON, Somerset
Contract / Temporary

Somerset TCL0006 832E / 1

Posted: 25th October 2022 12:14
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  • Pay Rate:

    £11.70 per week PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 1-2 months

  • TAUNTON, Somerset,

    TA1 4DY

What's involved with this role:

Temporary Technical Officer / ICT Engineer - Schools

Reference no:  Somerset TCL0006 832E / 1

Pay rate:  £11.70 per week PAYE

Please note that the pay rate for this role is likely to be uplifted to reflect a higher than standard holiday allocation

Enhanced DBS required for this role

Hybrid role

Car driver with valid license and insurance or ability to travel to all areas of the County as this role is working in schools throughout Somerset

This role is for a Schools ICT Engineer to work within a team of IT Engineers in Primary/Secondary schools in all areas of Somerset. The role will include regular engagements with staff, students and visitors to the school and therefore excellent interpersonal skills are essential.

Key responsibilities:

  • Deal with enquiries from customers face to face and via telephone, email and online.
  • Ensure that incidents are logged and recorded and then dealt with in a timely manner.
  • Deliver quality customer service at all times.
  • Build and deploy end-user devices to students and staff.
  • Install applications onto user devices.
  • Address requests for assistance with printers and other equipment.
  • Undertake essential administrative tasks such as asset management and technical documentation.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


  • Knowledge of Microsoft products, Windows 7 and 10 (and Server operating systems).
  • Knowledge of mixed Apple and Microsoft infrastructure.
  • Knowledge of Networking fundamentals and Information sharing solutions (Sharepoint driven Virtual Learning Environment).
  • Knowledge of desktop and portable IT equipment, software and hardware.
  • Understanding of multi-functional printers, and their integration into an operational environment.
  • Some knowledge of Apple equipment and their use in a networked environment.

Skills & Experience:

  • Good communication skills both verbal & written.
  • A proven track record of delivering work to deadlines.
  • Experience of hardware and software support – PCs, printers, projectors.
  • Excellent customer service skills.
  • Ability to accurately analyse and assess problems.
  • Ability to prioritise tasks and manage own time effectively and to work to deadlines.
  • Some experience of IT in education is desirable but not essential.
  • Some experience of working in a customer services environment.
  • Ability to build and test user devices in a range of operating system environments.
  • Self-motivated with good time management and planning skills.
  • Keen interest in IT and delivering high-quality services.
  • An effective team player, willing to take responsibility to resolve issues.
  • Excellent attendance record in previous employment.
  • Full, clean driving license.
  • Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates.   If you wish to understand PAYE vs Umbrella more, please let  me know and we can send you some additional information for clarify.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Full Driving licence, access to a vehicle or access to means of mobility support.
  6. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Somerset TCL0006 832E / 1
Technical Officer / ICT Engineer - Schools
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

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Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: Somerset TCL0006 832E / 1
Technical Officer / ICT Engineer - Schools
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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