IT Junior Service Partner

IT Junior Service Partner 150 150 tcl-admin
IT Junior Service Partner
London
Interim Position

DIGPSR 1JP00063055

Posted: 24th October 2022 13:43
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  • Pay Rate:

    Up to £440 per day pay range subject to IR35 status

  • Hours per Week:

    37

  • Anticipated 6 months

  • London
What's involved with this role:

Interim IT Junior Service Partner -Hybrid Working – DIGPSR 1JP00063055
Pay Rate: Up to £440 per day pay range subject to IR35 status

Location: Hybrid – London, Milton Keynes, or East Kilbride 2 days per week

Security Clearance: SC Clearance desirable

You will manage the development and deployment of small scale IT solutions, change and risk management and the interaction between development and support services.

To take ownership of technical design decisions throughout the delivery and assist project decision-making around the appropriate way to achieve deployment. Address internal risks and issues and know when to escalate them.

To track, manage, escalate and communicate dependencies, whilst ensuring service delivery adheres to the appropriate standards.

Key Accountabilities:

  • Acting as a single point of contact, providing an escalation route for ITSM issues impact the functions and products as required.
  • Managing service expectations with customers and escalating to the Senior Service Partner when appropriate.
  • Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues.
  • Tracking operational needs, end-user satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through to implementation, sharing wider themes and trends with the Senior Service Partner.
  • Identifying and highlighting incoming demand requirements to key stakeholders.
  • Supporting and promoting governance between ITSM, wider IDD and other Directorates, including third party suppliers as appropriate.

 

Key Requirements:

  • Relationship Management (relevant skill level: practitioner)
  • Strategic Thinking (relevant skill level: working)
  • Ownership and Initiative (relevant skill level: working)
  • User Focus (relevant skill level: working)
  • Technical Understanding (relevant skill level: working)
  • A minimum of ITIL Foundation is required for this role.

 


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

“Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, not that they would exclude candidates willing to travel/relocate, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Qualifications and experience relevant to the job role – please give full details within your CV document

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

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Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: DIGPSR 1JP00063055
IT Junior Service Partner
Client Category: Central Government Ministry

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: DIGPSR 1JP00063055
IT Junior Service Partner
Client Category: Central Government Ministry

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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