Business Admin Support Officer – Children & Young People

Business Admin Support Officer – Children & Young People 150 150 tcl-admin
Business Admin Support Officer – Children & Young People
Contract / Temporary

Lewisham 0006 D89A / 1

Posted: 23rd January 2023 10:59
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  • Pay Rate:

    £14.19 per hour PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months

  • CATFORD, London,

    SE6 4RU

What's involved with this role:

Temporary Business Admin Support Officer – Children & Young People

Reference no: Lewisham 0006 D89A / 1

Pay rate: £14.19 per hour PAYE

Please note that the pay rate for this role is likely to be uplifted to reflect a higher than standard holiday allocation

Standard DBS required for this role

Hybrid role

Minute taking skills and experience are essential for this role

To provide customer-focused, efficient and effective administrative and clerical support to the Children’s Social Care workforce, including providing a reception service where required. To deliver high-volume, routine administrative tasks as required in order to support the effective and efficient delivery services within Children’s Social Care and to help facilitate office organisation and communication within social work teams and across the Children’s Social Care division.

Key responsibilities:

  • Receive, sort and distribute incoming and outgoing post (including via electronic systems) for the division.
  • File records in an accurate and timely fashion and maintain electronic or paper filing systems using key systems such as LCS, EHM, ContrOCC.
  • Photocopy, scan and index documents to ensure information can be distributed to intended recipients.
  • Collate, print and distribute documents or materials as required or requested by the team.
  • Support the organisation and delivery of events and training courses (including booking venues or catering and arranging travel/accommodation).
  • Support the organisation of statutory visits, meetings and case conferences (including preparing papers, inviting attendees, booking travel).
  • Take accurate notes at meetings or other events, ensuring confidentiality is maintained at all times.
  • Manage basic internal queries and information requests (only referring more complex queries to Team Managers or Team Leaders).
  • Undertake a range of ICT and mobile phone requests, training new staff, setting up user accounts, maintaining telephone and email lists, ordering hardware and updating web information.
  • Raise Purchase Orders (PO’s) and process invoices.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


  • Demonstrable experience of providing a high-quality and comprehensive administrative service, delivering core business processes to agreed performance standards.
  • Demonstrable experience of dealing effectively with the public face to face, by telephone and via web enquiries.
  • Experience of working within a busy team.
  • Experience in handling confidential issues in an effective manner.
  • Experience in working within a pressurised environment, prioritising and organising conflicting workload.


  • Knowledge of administrative and business support processes.
  • Working knowledge of business administration in the public sector.
  • Working knowledge of one or more of the core services supported by the relevant business support hub.
  • Knowledge of the requirements relating to handling sensitive data and information, particularly in relation to the Data Protection Act 1998 and General Data Protection Regulations 2018.
  • Awareness of financial procedures and regulations.
  • Understanding of good customer service provision.



  • Confident user of ICT packages (Microsoft packages) and core business ICT systems (including but not limited to EHM, LCS SharePoint).
  • Effective verbal and written communication skills, with a good level of numeracy.
  • Well-developed customer care skills, including an ability to deal sensitively with a wide range of customers and maintain good relationships with internal or external partners (including suppliers and private sector organisations).
  • Minute taking skills and experience.
  • Well-developed organisational and time management skills.
  • Ability to work on own initiative where appropriate, but identify when it is necessary to seek advice or refer any non-routine or more complex issues and queries to a senior officer.
  • Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Lewisham 0006 D89A / 1
Business Admin Support Officer – Children & Young People
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Lewisham 0006 D89A / 1
Business Admin Support Officer – Children & Young People
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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