Operational Support Assistant / Admin x2 – Waste Services

Operational Support Assistant / Admin x2 – Waste Services 150 150 TCLRec
Operational Support Assistant / Admin x2 – Waste Services
SCUNTHORPE, Lincolnshire
Contract / Temporary

N Lincolnshire 5235198

Posted: 5th September 2023 09:01
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  • Pay Rate:

    £11.19 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 1-2 months

  • SCUNTHORPE, Lincolnshire,

    DN16 1TS

What's involved with this role:

Temporary Operational Support Assistant / Admin x2 – Waste Services

Reference no: N Lincolnshire 5235198

Pay rate: £11.19 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

This opening assignment is for 1-2 months

City: SCUNTHORPE, Lincolnshire

An Operational Support Assistant is required to provide a technical administrative service across all of Waste Services functions by providing specialist technical support as well as undertaking a full range of clerical/administration duties.

Key responsibilities:

  • Provide friendly and caring support for all enquiries, including giving and receiving information for customers both internal and external, Waste Services staff, call centre staff and operatives, by phone/fax/email and face to face.
  • Initiate the investigation and resolution of complaints and enquiries, however received, relating to the delivery of Waste Services by the council or its appointed agents.
  • Monitor and maintain the generic email address for all waste related incoming correspondence and act as necessary.
  • Input and maintain accurate records, in the MAYRISE system with details of Waste Services data.
  • Interrogate and produce various reports as required.
  • Assist the service area as a whole by providing the administrative function with information, reports and research which will contribute to the establishment of documents.
  • Perform clerical duties for office-based staff to include (but not be limited to) word processing, spreadsheets and use of databases and bespoke information technology systems, plus filing, faxing, document distribution, archiving, photocopying and minute taking.
  • Issue rechargeable accounts for recovery of finance following Commercial Waste accounts and contractor claims, including investigation to gather evidence and information to justify recharge.
  • Process invoices for payment by due date to meet performance targets, by reconciling with order/delivery and entering actual costs onto the bespoke costing system and invoice details into the council e-financials system for payment.
  • Establish systems for the receipting of incoming post and to co-ordinate out going communications on a daily basis.


NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


  •  NVQ Level 2 or equivalent.



  • Previous experience of working in an administration environment.
  • Experience of dealing with members of public on the telephone or via reception including conflict complaints and dealing with telephone calls, some can be irate.
  • Experience and use of different software packages, in particular a high level of expertise in word processing (Word), spreadsheets (Excel), databases (Access), Powerpoint and e-mail.
  • Experience in the use of electronic financial management systems including invoicing & sundry debtors.
  • Experience of database systems and reporting techniques.
  • Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.


Skills & Abilities:

  • Ability to produce accurate work.
  • Ability to clearly express both verbally and in writing with a high level of accuracy and numeracy.
  • Ability to work on own initiative or as part of a team.
  • Ability to work to tight deadlines, manage own workload and constantly changing prioritises to meet performance targets.
  • Ability to work under pressure during and outside core working hours.
  • Able to demonstrate good customer care and telephone skills including the use of diplomacy, enthusiasm, helpfulness and flexibility in work situations.
  • Able to demonstrate sensitivity, confidentiality and understanding of Data Protection Issues.
  • Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: N Lincolnshire 5235198
Operational Support Assistant / Admin x2 – Waste Services
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: N Lincolnshire 5235198
Operational Support Assistant / Admin x2 – Waste Services
Client Category: Local Authority

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