Enfield RQ727429 Adjudication Officer

Enfield RQ727429 Adjudication Officer 150 150 tcl-admin
Enfield RQ727429 Adjudication Officer
ENFIELD, London
Contract / Temporary

Enfield RQ727429

Posted: 7th November 2022 15:06
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  • Pay Rate:

    £15.17 per hour PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  • This opening assignment is for 3 months

  • ENFIELD, London,

    EN1 3ES

What's involved with this role:

Temporary Adjudication Admin Officer – Parking Services

Reference no: Enfield RQ727429

Pay rate:  £15.17 per hour PAYE

Hybrid role

Minute taking skills and experience are essential for this role

This role is within the Adjudication Section of the Parking Enforcement Team and provides administrative and clerical support for the decriminalised Enforcement Process of Penalty Charge Notices issued to both stationary and moving vehicles.

Key responsibilities:

  • Provision of correspondence relating to the issue of Penalty Charge Notices up to debt recovery stage.
  • Understand and be responsive to the needs of the customer, offering technical advice and guidance both written and verbal, and present a positive and professional image to the customer at all times, ensuring a high standard of customer service.
  • Provide specialist and procedural advice, identifying any difficulties visitors/service users may have in making an enquiry or receiving information and resolving disputes and complaints as they occur through investigation and mediation ensuring suitable methods of communication are monitored and provided.
  • Maintain up to date knowledge to ensure effective operation of IT packages and systems used within the service and to be responsible for the data input/live loading, collation, upkeep and retrieval of Council wide IT based information in accordance with Council procedures.
  • Register applications to the Council for the service area involving checking for validity and ensuring appropriate fees and charges are administered and advising applicants where further information/monies is/are required.
  • Prepare and present/provide information on behalf of the service including management and statistical information for audit purposes as well as providing reports to Committee, Members and external partners where appropriate.
  • Contact other internal/external parties as required, including interrogation of external databases seeking and providing specialist procedural advice relevant to the service area, taking appropriate action and administering responses.
  • Organise and attend regular team and service meetings, contribute ideas and make recommendations for improvements/changes in existing procedures, policies and processes, and actively contribute to service centre plan reviews.
  • Attend meetings which are sometimes of a confidential and sensitive nature, taking minutes and producing accurate written records within agreed timescales.

 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

  • Experience of using 3Sixty is essential.
  • Knowledge of the Traffic Management Act and related legislation is essential.
  • Ability to work in a busy environment and to meet deadlines.
  • Ability to work and communicate well whilst working remotely.
  • Minute taking skills and experience are essential for this role.
  • Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  • Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).

 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.

 

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.

SC

Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Enfield RQ727429
Enfield RQ727429 Adjudication Officer
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: Enfield RQ727429
Enfield RQ727429 Adjudication Officer
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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