Resource Planner / Admin x2 – Repairs Service

Resource Planner / Admin x2 – Repairs Service 150 150 TCLRec
Resource Planner / Admin x2 – Repairs Service
DURSLEY, Gloucestershire
Contract / Temporary

Stroud 5236922

Posted: 28th September 2023 08:56
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  • Pay Rate:

    £11.49 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 3 months

  • DURSLEY, Gloucestershire,

    GL11 4BA

What's involved with this role:

Temporary Resource Planner Admin x2 – Repairs Service

Reference no: Stroud 5236922

Pay rate: £11.49 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

This opening assignment is for 3 months

City: DURSLEY, Gloucestershire

A Resource Planner is required to provide a comprehensive resource planning, scheduling and repairs diagnostic service to stakeholders, while maintaining excellent customer focused service.

Key responsibilities:

  • Provide a frontline customer focused service to tenants, leaseholders, trade operatives and stakeholders.
  • Ensure effective planning of trade operatives when allocating jobs using an electronic scheduling system.
  • Co-ordinate and manage changes to operative’s diaries including annual leave and sickness.
  • Administer and schedule servicing regimes for the council owned and managed properties, for example Gas Safety Inspections and Electrical Periodic Tests.
  • Responsible for providing an administration service for the effective organisation of the Council’s in house service provider, and support contractors.
  • Have an understanding of the Council Financial Regulations, Contract Standing Orders and Divisional Procedures and ensure that these are fully complied with at all times.
  • Resolve queries and complaints where possible including advising customers of the corporate complaints procedure.
  • Contribute effectively to the performance of the team, actively promoting customer participation, proactively gaining customer satisfaction information and ensuring value for money is achieved in all aspects of the Service.
  • Contribute as required to the provision of repair information to maintain and update the Council’s stock condition database.


NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


  • Experience of working with the public.
  • Have a general understanding of Natural Gas and Renewable Technology.
  • Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
  • Proficient at taking repairs requests, raising inspections/works orders using the integrated computer system, categorising repairs requests according to urgency and customers’ needs ensuring compliance with best practice.
  • A broad knowledge of property maintenance issues.


Skills & Abilities:

  • Good written and verbal communications skills.
  • Ability to diagnose faults over the phone using diagnostic software.
  • Ability to manage own time and workload.
  • Ability to respond effectively to queries and complaints.
  • Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Stroud 5236922
Resource Planner / Admin x2 – Repairs Service
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Stroud 5236922
Resource Planner / Admin x2 – Repairs Service
Client Category: Local Authority

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