- Pay Rate:
Up to £440 per day pay range subject to IR35 status
- Hours per Week:
37
Anticipated 6 months
- London
Interim Service Partner -Hybrid Working – PSR 1JP00068008
Pay Rate: Up to £440 per day pay range subject to IR35 status
Location: Hybrid – London, Milton Keynes, or East Kilbride 2 days per week
Contract Length: Anticipated 6 months from start date initially
Existing security clearance is not a prerequisite but will always help.
JOB INFO:
A Digital Service Partner is needed on a contract basis for approximately 6 months.
The Service Partner is a position within the IT Service Management department, reporting into the Senior Service Partner.
The Service Partner is responsible for day-to-day relationships with business and product stakeholders, acting as the ‘front-door’ into the IT Service Management organisation for business and product stakeholders.
The IT Service Management department is moving to a product centric way of working whereby Product Teams are empowered to take on devolved responsibility for operational Service Management activities to manage risk, build trust and enable the organisation to work faster and more collaboratively.
A minimum of ITIL Foundation is required for this role.
Existing security clearance is not a prerequisite but will always help.
Key Skills:
- Business Relationship Management skills
- Strong understanding of how ITSM works
- Communication & Operations skills
What you’ll do:
- Acting as a single point of contact, providing an escalation route for ITSM issues impact the functions and products as required.
- Managing service expectations with customers and escalating to the Senior Service Partner when appropriate.
- Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues.
- Tracking operational needs, end-user satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through to implementation, sharing wider themes and trends with the Senior Service Partner.
- Identifying and highlighting incoming demand requirements to key stakeholders.
- Supporting and promoting governance between ITSM, wider team and other teams within the Directorates, including third party suppliers as appropriate
Who you are:
- Strong technical skills and proven experience in Service Partnering activities,
- Relationship Management (relevant skill level: practitioner)
- Strategic Thinking (relevant skill level: working)
- Ownership and Initiative (relevant skill level: working)
- User Focus (relevant skill level: working)
- Technical Understanding (relevant skill level: working)
- A minimum of ITIL Foundation is required for this role.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
“Essential Requirements” – Please check to ensure that your CV addresses the following items:
- Our clients are generally seeking applicants who are reasonably local, not that they would exclude candidates willing to travel/relocate, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Qualifications and experience relevant to the job role – please give full details within your CV document
Other preferable/desirable details to include on your CV, if applicable:
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for
NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.
If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.
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Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.
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