Voids & Allocations Team Leader – Housing Services

Voids & Allocations Team Leader – Housing Services 150 150 tcl-admin
Voids & Allocations Team Leader – Housing Services
SUTTON, Surrey
Contract / Temporary

Sutton RQ829381

Posted: 3rd March 2023 12:14
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  • Pay Rate:

    £19.37 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months

  • SUTTON, Surrey,

    SM1 4LE

What's involved with this role:

Temporary Voids & Allocations Team Leader – Housing Services

Reference no: Sutton RQ829381

Pay rate: £19.37 per hour PAYE

Role Length:  This opening assignment is for 2-3 months

A Voids & Allocations Team Leader is required to lead the operational delivery and coordination of the Voids and Allocations across the in-house repairs team, People and Place and in partnership with Encompass.

Key responsibilities:

  • Management of voids repairs delivery from subcontractors.
  • Uphold SHPs values, behaviours and leadership expectations at all times.
  • Oversee and monitor that properties are allocated and let efficiently, to the organisations voids and lettings standard.
  • Liaise with the in house repairs service and subcontractors to ensure that timescales for completing routine and major voids works are strictly adhered to and actively challenge poor performance.
  • Completion of KPI’s, ensuring full reconciliation and validation is completed with effective holistic commentary developed.
  • Ensure CORE returns are uploaded in a timely manner and fully reconciled to lettings completed. Identify and ensure implementation of measures and initiatives that would improve the void property turnaround times, including trend analysis and forecasting.
  • Key outcomes: improved resident satisfaction for new tenants, meet KPI target for voids, identify and ensure implementation of measures and initiatives that would improve the void property turnaround times, including trend analysis and forecasting.
  • Deliver mobility within the housing stock to ensure mutual exchanges and under occupation moves are maximised and support regeneration decant moves.
  • Promote successful contract partnering and performance management of sub-contractors.
  • Implementation of pre-tenancy passport for all SHP new tenants.
  • Identify synergies across existing SHP service, to align processes/skills for delivering value for money.
  • Produce meaningful reports and undertake quality, financial and management monitoring.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Experience & Knowledge:

  • Extensive track record of managing the multiple functions of the voids, allocations and lettings process for a social housing provider.
  • Proven record of managing a high performing team in voids, allocations and lettings.
  • Comprehensive understanding of working within a choice based lettings environment.
  • Budget management experience with forecasting competency.
  • Experience of motivating, coaching and developing staff within dispersed teams.
  • Good understanding of housing and landlord regulatory and compliance requirements.
  • Experience of leading and managing a team that has delivered top quartile performance in voids and lettings processes desirable.



  • Excellent communication skills with the ability to influence at all levels and have challenging conversations.
  • Ability to prioritise, make decisions and provide clear leadership for staff.
  • Strong influencing and negotiating skills with decision makers, both within and outside the organisation.
  • Ability to work confidently with bespoke Housing Management systems such as Northgate and a choice based letting system desirable.
  • Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. ***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Sutton RQ829381
Voids & Allocations Team Leader – Housing Services
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: Sutton RQ829381
Voids & Allocations Team Leader – Housing Services
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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