Temporary Voids & Allocations Team Leader – Housing Services

Reference no: Sutton RQ829381

Pay rate: £19.37 per hour PAYE

Role Length:  This opening assignment is for 2-3 months

A Voids & Allocations Team Leader is required to lead the operational delivery and coordination of the Voids and Allocations across the in-house repairs team, People and Place and in partnership with Encompass.

Key responsibilities:

• Management of voids repairs delivery from subcontractors.
• Uphold SHPs values, behaviours and leadership expectations at all times.
• Oversee and monitor that properties are allocated and let efficiently, to the organisations voids and lettings standard.
• Liaise with the in house repairs service and subcontractors to ensure that timescales for completing routine and major voids works are strictly adhered to and actively challenge poor performance.
• Completion of KPI’s, ensuring full reconciliation and validation is completed with effective holistic commentary developed.
• Ensure CORE returns are uploaded in a timely manner and fully reconciled to lettings completed. Identify and ensure implementation of measures and initiatives that would improve the void property turnaround times, including trend analysis and forecasting.
• Key outcomes: improved resident satisfaction for new tenants, meet KPI target for voids, identify and ensure implementation of measures and initiatives that would improve the void property turnaround times, including trend analysis and forecasting.
• Deliver mobility within the housing stock to ensure mutual exchanges and under occupation moves are maximised and support regeneration decant moves.
• Promote successful contract partnering and performance management of sub-contractors.
• Implementation of pre-tenancy passport for all SHP new tenants.
• Identify synergies across existing SHP service, to align processes/skills for delivering value for money.
• Produce meaningful reports and undertake quality, financial and management monitoring.

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Experience & Knowledge:

• Extensive track record of managing the multiple functions of the voids, allocations and lettings process for a social housing provider.
• Proven record of managing a high performing team in voids, allocations and lettings.
• Comprehensive understanding of working within a choice based lettings environment.
• Budget management experience with forecasting competency.
• Experience of motivating, coaching and developing staff within dispersed teams.
• Good understanding of housing and landlord regulatory and compliance requirements.
• Experience of leading and managing a team that has delivered top quartile performance in voids and lettings processes desirable.

Skills:

• Excellent communication skills with the ability to influence at all levels and have challenging conversations.
• Ability to prioritise, make decisions and provide clear leadership for staff.
• Strong influencing and negotiating skills with decision makers, both within and outside the organisation.
• Ability to work confidently with bespoke Housing Management systems such as Northgate and a choice based letting system desirable.
• Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.