Interim IT Service Manager – Hybrid Working – *Re-opened*

Interim IT Service Manager – Hybrid Working – *Re-opened* 150 150 tcl-admin
Interim IT Service Manager - Hybrid Working - *Re-opened*
Exeter
Interim Position

PSR 1JP00058170

Posted: 17th May 2022 14:10
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  • Pay Rate:

    Up to £550 per day pay range subject to IR35 status

  • Hours per Week:

    37

  • Anticipated 6 months

  • Exeter
What's involved with this role:

Interim IT Service Manager -Hybrid Working - PSR 1JP00058170 *Re-opened*
Pay Rate: Up to £550 per day pay range subject to IR35 status

Location: Exeter – hybrid role potentially once or twice a week at the office.

Minimum Requirement:

  • People management experience and operations
  • Quality framework
  • Contact experience
  • Analytical skills
  • Service level management experience
  • MS Office

 

Key Accountabilities:

  • Responsible for managing the service delivery of ICT services, responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.
  • At this level, they may manage a fully functioning multi-sourced service support team, focused on service availability and performance.
  • Ensuring that: all service and support functions remain responsive to customer needs, adequate reporting and service standards are met for their specific service, all technical change is communicated and managed, with appropriate governance and a programme of continual service improvement is put in place across the wider service delivery function.
  • Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets.
  • Know how to investigate problems and opportunities in existing processes and contribute to recommending solutions to these.
  • Identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions.
  • Identify important stakeholders and relationships and work with teams to build these.
  • Work with important stakeholders to discuss any changes in the reporting processes, adding a commentary that provides an interpretation for the data set.
  • Understand core technical concepts related to the role and can apply them with guidance

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

“Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, not that they would exclude candidates willing to travel/relocate, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Qualifications and experience relevant to the job role – please give full details within your CV document

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for

 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: PSR 1JP00058170
Interim IT Service Manager - Hybrid Working - *Re-opened*
Client Category: Central Government Ministry

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: PSR 1JP00058170
Interim IT Service Manager - Hybrid Working - *Re-opened*
Client Category: Central Government Ministry

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