Service Manager – Oracle E Business

Service Manager – Oracle E Business 150 150 tcl-admin
Service Manager - Oracle E Business
Interim Position

PSR 1JP00068240

Posted: 20th March 2023 14:55
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  • Pay Rate:

    Up to £500 per day pay range subject to IR35 status

  • Hours per Week:


  • Anticipated 6 months

  • Glasgow
What's involved with this role:

Interim Cloud Service Manager -Hybrid Working – PSR1JP00068240
Pay Rate: Up to £500 per day pay range subject to IR35 status

Location: Based in Glasgow and required at the office 40% of the time (twice a week) with travels to London (2-3 per month) - covered by travel expense

Contract Length: Anticipated 6 months

Existing security clearance is not a prerequisite but will always help.


A Service Manager is needed on a contract basis for approximately 6 months to join a small, focused team made up of programme, functional and technical specialists delivering a major corporate services programme.

The Programme is accountable to Senior leaders, and has been set up to deliver the Shared Services Strategy. The strategy aims to exploit Cloud technology and deliver value for money. The Programme is part of a wider portfolio made up of multiple departments that are introducing new corporate systems and services.

This Service Manager role is urgently required to provide much needed support to a new Transformation lead, both in transformation space and also with the management of a BAU service.

Existing security clearance is not a prerequisite but will always help

What you’ll do:

  • Manage and provide strategic oversight of the SSCL ERP service for the Office, co-ordinating activity in HR, Finance and commercial service management.
  • Resolving strategic service problems, driving analysis and resolution of complex issues, enlisting support and escalating where appropriate.
  • Create and present regular performance reports to Senior Management and formal governance boards, providing a single view of service performance.
  • Attend regular supplier led boards as the CO representative.
  • Conduct periodic quality appraisals of service delivery
  • Working alongside contract managers; managing service mechanisms, such as service level agreements (SLAs) and KPIs to deliver to agreed performance targets in a cost effective and timely manner across all relevant functions.
  • Project management of additional tactical service improvements. Working with supplier and business areas to ensure delivery.
  • Develop and maintain a strategic supplier relationship in readiness for Service transition.
  • Work with the Service Transformation Lead in transition and exit planning and input into wider matrix programme activities.
  • Develop and maintain business relationships to define new and improved ways of working, inputting into design and implementation of new service model
  • Review and assurance of Matrix Programme plans and activities
  • Representing the Office in working groups and board  to ensure service transformation for shared services meets CO requirements.


Who you are:

  • Experience of Oracle E Business suite
  • Working knowledge of Central government and shared services
  • Contract management knowledge and experience
  • Experience of service management (preferably : Business processing/ outsourced services)
  • Excellent interpersonal and customer service skills
  • Excellent written and verbal communication skills
  • Attention to detail and comfortable with data analysis
  • Problem-solving skills


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

“Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, not that they would exclude candidates willing to travel/relocate, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Qualifications and experience relevant to the job role – please give full details within your CV document

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.



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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: PSR 1JP00068240
Service Manager - Oracle E Business
Client Category: Central Government Ministry

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: PSR 1JP00068240
Service Manager - Oracle E Business
Client Category: Central Government Ministry

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