Interim Service Designer – Digital Services/IT

Interim Service Designer – Digital Services/IT 150 150 tcl-admin
Interim Service Designer - Digital Services/IT
Interim Position

PSR 1JP00058290

Posted: 31st May 2022 16:06
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  • Pay Rate:

    Up to £525 per day pay range subject to IR35 status

  • Hours per Week:


  • Anticipated 6 months

  • Leeds
What's involved with this role:

Interim Service Designer -Digital Services - IT - Hybrid Working - PSR 1JP00058290 - *Re-opened*
Pay Rate: Up to £525 per day pay range subject to IR35 status

Location: Leeds only – min 2 days a week in the office. Role cannot be fully remote

As a Senior Service Designer, you will be part of a multi-disciplinary team, working alongside other Designers, Front End Developers, Researchers and Software Engineers. You will be expected to deliver world class services designed for the people who use them, in line with the Digital Service Standard.

As a Service Designer you will be expected to engage with policy experts, product owners and product team to design the end-to-end journey which may involve the creation of, or change to, transactions, products and content across both digital and offline channels.

Key Accountabilities:

  • Specialise in designing interactions and interfaces for digital services
  • Work on all levels of the service, from high-level flows and journeys to the fine detail of individual parts
  • Work with different types of content and user-led interactions
  • Work across digital and non-digital channels
  • Focus on making working software rather than creating artefacts to describe software
  • Understand the technical side of design
  • Understand user needs and design services that meet them
  • Support discussions at a senior departmental level
  • Design user-centred solutions and transaction flows
  • Support in an Interaction Design capacity when needed
  • Create and rapidly iterate prototypes to help the wider team learn about user needs for different scenarios or tasks
  • Work with product owners, other designers, user researchers, business analysts and front-end developers to turn concepts into user-centred services
  • Make sure the design of services is consistent internally
  • Take responsibility for creating and keeping up a positive and collaborative working environment
  • Help promote best practice
  • Share specialist knowledge and experience with others in the team
  • Play a supporting role in recruiting for the DWP Digital Product design community
  • Share work and ideas inside and outside the department for example by representing the DWP Digital design community at events
  • Manage other people’s work
  • Contribute to building a digital culture in the Department
  • Play an active part in the department’s Product Design community


Key Requirements:

  • At least 2 to 3 years experience as a Service Designer or Systems Thinker.
  • Experience solving design and research challenges through collaboration and user participation.
  • The ability to translate research insight into opportunities and solutions for service users via the application of design research methods e.g. user journeys, services mapping, prototyping etc.
  • Ability to develop hands on interaction design solutions for the products that enable the service
  • A diverse set of methods & tools that allow them to illustrate the opportunities to improve specific service components and touch-points.
  • Appreciation for and demonstrated ability to connect design solutions to pragmatic implementation
  • A belief that a focus on people is fundamental in creating inclusive policies, products and services for social impact.
  • Have a design-related degree or experience on a product, interaction or UX design role.


Desirable Requirements:

  • Have experience of working directly with front-end code to update prototypes – skills in HTML, CSS and java script aren’t essential, but all our designers learn the basics
  • Able to write for user interfaces
  • Demonstrable experience of collaborating on designs with a software engineer
  • Demonstrable experience of working in technical teams in complex environments
  • Able to manage other people’s work, including planning work and checking it to make sure it’s consistent and appropriate across products and services
  • Security Clearance: BPSS basic. Candidates should be eligible to apply for Security Check (SC) clearance.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

“Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, not that they would exclude candidates willing to travel/relocate, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Qualifications and experience relevant to the job role – please give full details within your CV document

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.


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Job Ref: PSR 1JP00058290
Interim Service Designer - Digital Services/IT
Client Category: Central Government Ministry

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: PSR 1JP00058290
Interim Service Designer - Digital Services/IT
Client Category: Central Government Ministry

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