Temporary Business Support Officer (Admin and Clerical) (PT)

Reference no: Brent 5225010

Pay Rate: £17.48 per hour PAYE

Role Length: This opening assignment is for 3 months

A Business Support Officer is needed to provide efficient and professional day to day administrative support to the Children and Young People department.

To develop a professional working relationship and network within the service areas which the post supports.

Key responsibilities:

• Acting as the first point of contact within the Business Support Team, maintaining professional communications with internal and external stakeholders by taking responsibility for all post/telephone/email queries and handling them as appropriate.
• Dealing with all administrative tasks required to ensure the department run smoothly, including financial procedures, such as raising purchase orders and invoices, processing client payments, in adherence to financial procedures and processes.
• Ensure service providers’ queries are dealt with in a timely manner and be the link between internal departments and the provider.
• Provide administrative support for panels and meeting across the department including scheduling, room bookings, sending notifications and invitations, preparing / circulating papers and taking accurate minutes.
• Develop a professional relationship with internal and external panel members, providing administrative policies.
• Identifying any potential issues with administrative processes and escalating to Senior Business Support Officers.
• Assessing any service complaints received and escalating to a Senior Business Support Officer where appropriate.
• Responsible for owning and proactively managing tasks to a successful conclusion whilst promoting the “Self-Serve” ethos across departments.
• Ensuring the sharing of best practice with peer groups as appropriate.
• Compile scheduled and ad-hoc reports as required.
• Ensure all electronic and paper records are kept up to date and set up new records where required.
• Always dealing with sensitive information in a highly confidential manner.
• Handling and reconciling of petty cash where required.

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Experience:

• Experience of following and adapting administrative processes to meet the service’s needs.
• Experience of providing business support in a busy environment.
• Demonstrable experience of accurate and timely data input and data management ensuring accuracy and confidentiality.
• Significant experience of and competency in using standard Office Packages.
• Demonstrable experience of acquiring expertise and understanding of a business.
• Substantial experience of working in an information sensitive environment.
• Experience of using defined business processes and giving guidance on them to colleagues.
• Experience of minute taking.

Knowledge:

• Knowledge of standard Office packages e.g., Word, PowerPoint, and Excel.
• Good working knowledge of process required to meet legislation, policies, and standards of Local Government.
• Competent in all standard office IT packages e.g., Word, PowerPoint, Excel.

Skills/Technical skills:

• Able to use information systems and databases to record service information and generate reports required by the service.
• Ability to manage a complex and demanding workload and to prioritise tasks to achieve performance targets.
• Ability to communicate effectively in oral and written form with a wide audience including staff, members of the public and outside organisations.
• Ability to identify and undertake rational solutions to complex tasks.
• Actively look for ways of improving services and outcomes for customers.
• Highly organised with an excellent attention to detail.
• Strong time management and multi-tasking skills to meet tight deadlines.
• Exceptional team player.

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.