Temp Transport Allocation Officer Adult & Children’s S/C

Temp Transport Allocation Officer Adult & Children’s S/C 150 150 tcl-admin
Temp Transport Allocation Officer Adult & Children's S/C
Contract / Temporary

Worcestershire RQ482874

Posted: 1st December 2021 11:13
  • Pay Rate:

    £12.95 per hour PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  • This opening assignment is for 1 month

  • Worcester,

    WR5 2NP

What's involved with this role:

Temporary Transport Allocation Officer - Adult and Children's Social Care

Reference no: Worcestershire RQ482874

The purpose of the role is to be responsible for the day to day operational, contractual and performance management of all Adult and Children's Social Care and Special Educational Needs transport, for vulnerable clients within a demand responsive environment.

Main Responsibilities:

  • Lead the process with the relevant Team Leaders in Special Educational Needs, Access and Inclusion and Social Services to ensure that all transport requests satisfy the various criteria laid down in relevant Council policies and that the procedures required by client directorates are followed.
  • To be responsible for undertaking financial and operational negotiations and arranging transport contracts, ensuring appropriate commissioning and audit policies and procedures are complied with, including updating and maintaining databases.
  • Effectively commission, manage and review short breaks transport provision and liaise with short break centres, social workers, operators and parents/carers to ensure the appropriate transport is provided for the specialist needs of the clients. The demand for such transport can be extremely volatile and the requirements and needs of clients change on a daily basis.
  • To be responsible for the allocated client budget in accordance with financial regulations, monitor and advice on expenditure incurred and anticipated; produce statistics and costing's as necessary to enable appropriate management decisions to be made, in line with the finance self-service model.
  • Assist the Planning and Review Officer in the area review and commissioning process, make proposals for special needs/social care transport in consultation with the appropriate contacts at the appropriate establishments to ensure that the changes continue to meet the needs of the clients.
  • Assist and provide advice to the Planning and Review Officer where necessary to ensure tendering and contracting of services has a commercial focus in terms of the council's future fit and open for business strategies.
  • Make decisions based on policy in the management of performance issues in relation to transport of clients, liaising with senior management only in exceptional circumstances.
  • To manage enquiries and complaints from the general public and all other parties recording these and taking action as appropriate. Advise the Transport Commissioning Manager as appropriate.
  • To produce reports as required for the Transport Commissioning Manager for relevant KPI and Transport
  • Dashboards, clearly identifying changes in cost, client numbers, and contractual change control statistics.
  • Producing financial and statistical information to inform senior management and client directorates in service provision and policy decisions
  • To record accurately contract and client information for effective control and monitoring of the
  • Councils transport network, and keep all personnel and client data securely in accordance with the requirements of the data protection act and County Council data storage procedures
  • To manage and prioritise own workloads together with the consulting with the wider team, ensuring essential tasks are prioritized in a fast moving challenging environment.
  • To manage a comprehensive communications regime ensuring stakeholders are briefed on the appropriate subject matter at the correct juncture of the process.
  • To attend consultation meetings, forums, and surgeries pertaining to transport related matters, representing the authority as required.
  • Ensure that all financial queries raised regarding invoices are resolved and invoices returned in a timely manner. This involves liaison with the finance team and operators to ensure correct payment is made and rejected invoice percentage meets the set target.
  • To ensure an understanding of the needs of a diverse range of clients to enable fit for purpose transport to be commissioned for the individual needs and compliance with Health and Safety.
  • To identify any potential child protection (Safeguarding) issues through daily activity and ensure matters are raised with the appropriate officers.
  • To work with appropriate colleagues to actively augment transport provision provided by third sector organizations.
  • To lead and undertake any investigation as required into contract performance issues.
  • Ensure personal development is maintained, in particular pertaining to relevant legislation relating to commissioning and transport of clients.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

“Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. ***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
  5. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  6. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Worcestershire RQ482874
Temp Transport Allocation Officer Adult & Children's S/C
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

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