- Pay Rate:
Up to £500 per day pay range subject to IR35 status
- Hours per Week:
37
Anticipated 6 months
- London
Interim Senior Data Insights Manager -Hybrid Working – PSR 1JP00065810 *Re-opened*
Pay Rate: Up to £500 per day pay range subject to IR35 status
Location: Hybrid – London, Milton Keynes, or East Kilbride 2 days per week.
Contract Length: Anticipated 6 months.
Existing security clearance is not a prerequisite but will always help.
JOB INFO:
As the Senior Data Insights Manager, you will analyse the ticketing information from ServiceNow and identify trends and put forward recommendations for improvements to improve the IT Service Desk Function.
The Senior Data Insights Manager is a role within the IT Service Management department of IDD, reporting into the Head of Service Insights and Improvement. You will own the Data Insights processes, policies and procedures.
You will be responsible for the IT Service Management Data Model and undertake the collating of data from across the ITSM estate, ensuring data quality and coherence.
Additionally, you will enable and support the organisation to deliver reporting and management information including sustainability considerations to senior leadership to support in insights driven decision making.
Previous experience of IT Service Management, is essential for this role.
Existing security clearance is not a prerequisite but will always help
Key Skills:
- Must have experience of Service Now and IT Service Management Tooling
- Ability to use data to identify Trends and make recommendations and forecasts for Senior Leadership Team
- Strong stakeholder management & communication skills to senior level
What you’ll do:
- Oversight of direct reports and line management duties throughout their team
- Managing team prioritisation and utilisation.
- Leading recruitment within the Data Insights team
- Demonstrating role model values of diversity and inclusion, leadership and embracing change within the team, engaging and maintaining the commitment of staff
- Developing a supporting environment for staff, promoting a culture of constructive feedback, learning, development and flexible working.
- Building an open and collaborative culture within the Data Insights team
Who you are:
- Communicating Analysis and Insight (relevant skill level: expert)
- Performance Measurement (relevant skill level: expert)
- User Centred Analysis (relevant skill level: expert)
- Understanding Constraints (relevant skill level: expert)
- A minimum of ITIL Foundation is required for this role.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
“Essential Requirements” – Please check to ensure that your CV addresses the following items:
- Our clients are generally seeking applicants who are reasonably local, not that they would exclude candidates willing to travel/relocate, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Qualifications and experience relevant to the job role – please give full details within your CV document
Other preferable/desirable details to include on your CV, if applicable:
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for
NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.
If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.
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