Senior Data Insights Manager *Re-opened*

Senior Data Insights Manager *Re-opened* 150 150 tcl-admin
Senior Data Insights Manager *Re-opened*
Interim Position

PSR 1JP00065810

Posted: 1st February 2023 17:17
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  • Pay Rate:

    Up to £500 per day pay range subject to IR35 status

  • Hours per Week:


  • Anticipated 6 months

  • London
What's involved with this role:

Interim Senior Data Insights Manager  -Hybrid Working – PSR 1JP00065810 *Re-opened* 

Pay Rate: Up to £500 per day pay range subject to IR35 status

Location: Hybrid – London, Milton Keynes, or East Kilbride 2 days per week.

Contract Length: Anticipated 6 months.

Existing security clearance is not a prerequisite but will always help.


As the Senior Data Insights Manager, you will analyse the ticketing information from ServiceNow and identify trends and put forward recommendations for improvements to improve the IT Service Desk Function.

The Senior Data Insights Manager is a role within the IT Service Management department of IDD, reporting into the Head of Service Insights and Improvement. You will own the Data Insights processes, policies and procedures.

You will be responsible for the IT Service Management Data Model and undertake the collating of data from across the ITSM estate, ensuring data quality and coherence.

Additionally, you will enable and support the organisation to deliver reporting and management information including sustainability considerations to senior leadership to support in insights driven decision making.

Previous experience of IT Service Management, is essential for this role. 

Existing security clearance is not a prerequisite but will always help

Key Skills:

  • Must have experience of Service Now and IT Service Management Tooling
  • Ability to use data to identify Trends and make recommendations and forecasts for Senior Leadership Team
  • Strong stakeholder management & communication skills to senior level


What you’ll do:

  • Oversight of direct reports and line management duties throughout their team
  • Managing team prioritisation and utilisation.
  • Leading recruitment within the Data Insights team
  • Demonstrating role model values of diversity and inclusion, leadership and embracing change within the team, engaging and maintaining the commitment of staff
  • Developing a supporting environment for staff, promoting a culture of constructive feedback, learning, development and flexible working.
  • Building an open and collaborative culture within the Data Insights team


Who you are:

  • Communicating Analysis and Insight (relevant skill level: expert)
  • Performance Measurement (relevant skill level: expert)
  • User Centred Analysis (relevant skill level: expert)
  • Understanding Constraints (relevant skill level: expert)
  • A minimum of ITIL Foundation is required for this role.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

“Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, not that they would exclude candidates willing to travel/relocate, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Qualifications and experience relevant to the job role – please give full details within your CV document

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: PSR 1JP00065810
Senior Data Insights Manager *Re-opened*
Client Category: Central Government Ministry

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: PSR 1JP00065810
Senior Data Insights Manager *Re-opened*
Client Category: Central Government Ministry

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