Direct Payments Officer / Admin

Direct Payments Officer / Admin 150 150 TCLRec
Direct Payments Officer / Admin
Contract / Temporary

WNC TCL (HQ) 14478

Posted: 18th September 2023 13:19
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  • Pay Rate:

    £13.59 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 3 months


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What's involved with this role:

Temporary Direct Payments Officer / Admin

Reference no:  WNC TCL (HQ) 14478

Pay rate: £13.59 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

This opening assignment is for 3 months


Office based role

Minute taking skills and experience are essential for this role

A Direct Payments Officer is required to provide an effective, customer focused support service to direct payment service users and Adult Social Care colleagues through effective use of systems and processes to deliver an efficient service. To be a key contact for colleagues and service users for queries and manage more complex issues when required. To ensure an integrated approach to Direct Payments for Financial Operations through assisting with the implementation of new technologies, methodologies and processes that meet the needs of service users, customers and client organisation.

Key responsibilities:

  • Assist in the development and maintenance of business processes to support Senior Officers and Team Leaders.
  • Assist, coach, and mentor less experience colleagues in the performance of routine tasks to support the achievement of individual colleagues and team performance and development objectives.
  • Arrange all aspects of internal, inter-agency and inter-departmental meetings as requested and minute meetings as required whilst maintaining a high degree of confidentiality for all information handled.
  • Maintain information technology and office systems to ensure effective services including Microsoft Office, SharePoint, Teams etc.
  • Provide an efficient and confidential support service to Senior Managers.
  • Handle a wide range of more detailed queries including correspondence referred by colleagues and partners and provide a point of contact for staff within the division.
  • Plan, co-ordinate and implement personal diary and meeting schedules to ensure that business is completed within service standards and meets business requirements.
  • Initiate and build good working relationships with colleagues and other professionals.
  • Gather data and financial information relating to the work area to support in the production of management reports and information on service performance to meet service area requirements.


NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


  • Good all-round education to GCSE standard including Grade C or above in English & Maths.
  • NVQ Level II/III in Business, Finance or similar desirable.


Experience & Knowledge:

  • A proven track record of delivering financial processing or similar work to deadlines.
  • Understanding of the implications of Data Protection legislation.
  • Experience of operating computerised financial and information systems.
  • Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
  • Experience of word processing; maintaining and recording on spreadsheets; using outlook and other automated systems to communicate/plan with colleagues.
  • Experience of liaising directly with customers and working in a busy office environment.
  • Some knowledge of Social Care Case Management Systems: Eclipse & CareFirst desirable.


Skills & Abilities:

  • Good organisational and administration skills.
  • Ability to manage and prioritise own workload
  • High level of literacy and numeracy.
  • Minute taking skills and experience.
  • Excellent communication skills, both written and verbal.
  • Ability to demonstrate a flexible and creative approach to problem solving.
  • Good negotiation and mediation skills.
  • Ability to work as an effective team member.
  • Capacity to maintain confidentiality.
  • Accuracy and attention to detail skills.
  • Ability to receive and pass on information effectively and accurately.
  • Interpersonal and communication skills sufficient to be able to liaise effectively with external agencies, care providers, service users and carers.
  • The ability to travel effectively to different locations throughout the County.
  • Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: WNC TCL (HQ) 14478
Direct Payments Officer / Admin
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

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Job Ref: WNC TCL (HQ) 14478
Direct Payments Officer / Admin
Client Category: Local Authority

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Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

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