Family Wellbeing Centre Support Officer / Admin

Family Wellbeing Centre Support Officer / Admin 150 150 TCLRec
Family Wellbeing Centre Support Officer / Admin
Contract / Temporary

Brent 5249223

Posted: 20th May 2024 08:53
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  • Pay Rate:

    £17.27 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 4-5 months

  • WEMBLEY, London,

    HA9 8RJ

What's involved with this role:

Temporary Family Wellbeing Centre Support Officer /Admin

Reference no:  Brent 5249223

Pay rate: £17.27 per hour PAYE

Hours per week: 36 Monday – Friday, normal working hours

This opening assignment is for 4-5 months  

City: WEMBLEY, London

Enhanced DBS required for this role

Office based role

A Family Wellbeing Centre Support Officer is required to provide administration and reception support to managers and front line staff across the Early Help Service and, along with practitioners, providing a welcoming first point of contact at the FWCs. To provide database maintenance – access and update relevant databases and generate reports for management information in a timely and efficient manner, organise and maintain records and documents using the appropriate council process/system ensuring all new families’ details and contacts are registered.

Key responsibilities:

  • Greet visitors and provide a welcoming first point of contact, dealing confidently and constructively with enquiries in a helpful manner; to assist centre users with digital self-service points; to provide an positive customer facing service to families, young people, delivery partners and other agencies.
  • Deliver tailored and holistic support to assist vulnerable families who may not find it easy to access help through mainstream services or online facilities, identifying the need for additional support and assisting them in connecting with the help required in the centre, arranging referrals to appropriate agencies/providers (i.e. Citizen Advice, Law Centre, and JCP) and arranging services to provide a home visit when the right is support is not available on the day.
  • Database maintenance – access and update relevant databases and generate reports for management information in a timely and efficient manner.
  • Responsible for taking electronic payments from service users and providers and raise PO’s and invoices as necessary. Provide general administrative support to facilitate the day to day running of the service.
  • Support all staff, partner agencies and all those delivering activities to collect attendance and record all contacts and provide this information to the FWC Support Officer.
  • Maintain a detailed knowledge of the services available to families in the Centres and where to sign post for other areas of advice and guidance, including housing, welfare benefits, employment support.
  • Work in close partnership with Children and Families Information service ensuring easy access to current information.
  • Create publicity, Centre programmes and other documents, reports, respond to correspondence as required. Take responsibility for ensuring that all displays and notices are up to date and have relevant information for all Centre users, including schedules, any changes to schedules, H&S and other policy notices.
  • Organise and maintain records and documents, ensure all new family’s details are registered and processed and maintain referral, service activity and service user information on all appropriate systems.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


  • Educated to at least Level 3 or equivalent.
  • A relevant administrative/business qualification or equivalent experience.
  • Evidence of significant relevant Continuing Professional Development (CPD).


Experience & Knowledge:

  • Experience of providing front-line reception support in a busy environment.
  • Experience of providing support to management.
  • Experience of setting up databases and/or spread-sheets to collate and record statistical, financial, and/or other information.
  • Experience of working to deadlines with competing priorities in a busy environment.
  • Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
  • Experience of managing premises.
  • Knowledge and experience of administrative systems, databases, and IT, including setting up databases to collate and record statistical, financial, and/or other information.
  • Knowledge and experience of producing detailed reports from multiple information sources.
  • Excellent knowledge of services and resources for families.
  • Experience of PO’s and invoicing.


Skills & Abilities:

  • Excellent communication skills.
  • Ability to communicate clearly in writing and verbally with service users, carers and other professionals.
  • Ability to work in partnership with other agencies.
  • A collaborative corporate player with a strong team spirit and respect for others.
  • Ability to demonstrate a customer focused approach with a personal commitment to service improvement, equality, diversity and inclusion.
  • Ability to create positive family friendly environment, with informative, relevant material available for families and partners.
  • Ability to prioritise tasks and workload.
  • Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Brent 5249223
Family Wellbeing Centre Support Officer / Admin
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Brent 5249223
Family Wellbeing Centre Support Officer / Admin
Client Category: Local Authority

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Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

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