Performance Support Officer – Environment

Performance Support Officer – Environment 150 150 tcl-admin
Performance Support Officer - Environment
Interim Position

Islington RQ780698

Posted: 12th January 2023 11:09
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  • Pay Rate:

    £23.29 per hour PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months

  • ISLINGTON, London,

    N7 8TP

What's involved with this role:

Interim Performance Support Officer - Environment

Reference no: Islington RQ780698

Pay rate: £23.29 per hour PAYE

To be responsible for supporting the delivery of key service operations across the Environment department in order to ensure that the departments’ strategic aims are met. Primarily the role will support the Street Operations Service (Waste collection, Street Cleansing and other associated services) by managing key service IT systems, data-sets and performance data.

To support the Business, Improvement & Performance team in managing IT systems, processes and solutions that will enable the Council’s Street Operations Services to identify, collect, understand, and use information to manage and plan its services effectively.

Key responsibilities:

  • Design and deliver a range of projects supporting services across the department, deploying recognised project management methodology to effectively manage a range of projects.
  • Timely production of performance data and analysis to support the service and ensure the completion of relevant KPI sets including the completion of wastedataflow.
  • Manage and lead project teams including external contractors and stakeholders ensuring effective join-up between relevant projects and feeding into relevant layers of local authority governance.
  • Responsible for production of relevant project documentation including business cases, project initiation documents and project plans.
  • Responsible for the timely and accurate collection of performance data and management information and ensure that monthly, quarterly, and annual statistics are collated and disseminated in a timely manner.
  • Management of key service systems to support ongoing service delivery including capita workforce management, operational back-office systems, waste schedule database, online weighbridge system.
  • Deliver problem solving outcomes to complex service and data enquires.
  • Deal with research, understand all operational related geographical information matters for the division, including data collection, data analysis, verification, storage, and representation. Perform database queries to extract data for analysis.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


  • Educated to degree level or professional qualification and at significant relevant professional experience in a management and business support / performance capacity in a comparable setting.



  • Experience in the waste or cleansing sector or another demonstrable operational service.
  • Proven experience of managing projects and applying known project management process to a complex operational service.
  • Experience in using infographic and data-visualisation techniques for performance and intelligence reporting.
  • Experience of system management and utilisation to support service delivery including in the development of service performance data.
  • Proven experience of managing complex array of performance data and KPIs to support service delivery.
  • Experience in using infographic and data-visualisation techniques for performance and intelligence reporting.


Knowledge & Skills:

  • Knowledge of and ability to keep informed of all legislation relating to the contractual, technical, and operational aspects of the service and to ensure the Council’s statutory responsibilities are achieved.
  • Evidence of ability to present complex issues to a variety of audiences in written and verbal formats.
  • Data management and the ability to analyse, demonstrate and communicate performance trends.
  • Ability to develop and produce content to a high standard in a timely manner particularly performance reports, business cases and project documentation.
  • Skills and experience with a wide variety of different digital or IT system including day-to-day management and for the extraction of performance data.
  • Ability to work independently and maintain a high degree of self-motivation.
  • Team work and organisational skills.
  • Good communication skills.
  • Ability to work within a highly pressurised environment working to sharp deadlines and to be resilient.
  • Ability to display sensitivity and maintain confidentiality.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. ***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Islington RQ780698
Performance Support Officer - Environment
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

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Job Ref: Islington RQ780698
Performance Support Officer - Environment
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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