Temporary DDF Case Advisor (Admin and Clerical) x3

Temporary DDF Case Advisor (Admin and Clerical) x3 150 150 tcl-admin
Temporary DDF Case Advisor (Admin and Clerical) x3
Ilkeston, Derbyshire
Contract / Temporary

Derbyshire 5217049

Posted: 23rd September 2022 14:13
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  • Pay Rate:

    £10.94 per hour PAYE

  • Hours per Week:

    37, Monday – Friday, normal working hours

  • This opening assignment is for 6 months

  • Ilkeston, Derbyshire,

    DE7 8HG

What's involved with this role:

Temporary DDF Case Advisor (Admin and Clerical) x3

Reference no: Derbyshire 5217049

Pay Rate: £10.94 per hour PAYE

A Case Advisor is needed to deliver the work of the DDF efficiently and effectively, making independent decisions on applications within the organisation’s policies and procedures, and interacting with applicants and professionals with discretion and empathy.

Key responsibilities:

  • Undertake thorough and consistent assessments of applications to the Derbyshire Discretionary Fund (DDF) in line with departmental policies and guidance.
  • Carry out investigations into applications, liaising with applicants.
  • Carry out the administration process of successful applications to ensure prompt and accurate awards/payments are made.
  • Accurate and timely maintenance of payments systems.
  • Ensure that applicants’ records are maintained in an effective manner.
  • Provide advice and information regarding DDF processes to applicants, their representatives and to staff, to assist with the delivery of an effective service.
  • Assist in the briefing/training of staff in other teams/departments about the scope and work of the DDF.
  • Liaise with professionals and colleagues from external agencies to gather information, convey decisions, and build wider understanding of the work of the DDF.
  • Have an awareness of national welfare benefits legislation and procedures
  • Maintain an up-to-date knowledge of the local “wider provision” that might be appropriately available to applicants.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


  • Broad administration or finance experience.
  • Experience of liaising with external agencies.
  • Experience of effective team working.
  • Experience of dealing with members of the public / customers with sensitivity and tact.
  • Experience in decision making in a complex but well-structured framework.

Skills/Technical skills:

  • Excellent IT skills including working knowledge of Microsoft Office packages.
  • Excellent numeracy skills.
  • Time management/work prioritisation skills to enable deadlines to be achieved.
  • Ability to plan and organise own work to produce a high level of output to quality standards.
  • Effective communication and interpersonal skills (both written and verbal) including the ability to speak fluent English to be able to communicate fully with applicants.
  • Ability to interact with people with empathy and demonstrating ‘customer care’.
  • Ability to work on own initiative, resolving day to day problems independently, and to work effectively as part of a team.
  • Accurate with attention to detail.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Derbyshire 5217049
Temporary DDF Case Advisor (Admin and Clerical) x3
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: Derbyshire 5217049
Temporary DDF Case Advisor (Admin and Clerical) x3
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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