Anti-Social Behaviour Officer – Landlord Services

Anti-Social Behaviour Officer – Landlord Services 150 150 tcl-admin
Anti-Social Behaviour Officer – Landlord Services
LOUGHBOROUGH, Leicestershire
Contract / Temporary

Charnwood RQ806982

Posted: 10th February 2023 17:28
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  • Pay Rate:

    £16.60 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 1 month

  • LOUGHBOROUGH, Leicestershire,

    LE11 2TU

What's involved with this role:

Temporary Anti-Social Behaviour Officer – Landlord Services

Reference no: Charnwood RQ806982

Pay rate: £16.60 per hour PAYE

Enhanced DBS required for this role

May be required to participate in an out-of-hours telephone rota

Car driver with valid license, insurance and vehicle

To investigate complaints of anti-social behaviour, from beginning to end including legal action if required. To contribute to ensuring the council achieves its vision and business objectives and to ensure that tenants, leaseholders and customers are at the heart of all services and that all staff demonstrate a commitment to the development and implementation of the council’s involvement frameworks.

To hold primary accountability for all anti-social behaviour case management, within a designated caseload and the delivery of an effective and appropriate service to all service users, fairly and without discrimination.

Key responsibilities:

  • Be aware of all relevant and regulatory frameworks within the anti-social behaviour service.
  • Support the principal officer and Anti-Social Behaviour Team Leader in the management of an excellent customer focussed anti-social behaviour service.
  • In partnership with others, deliver effective anti-social behaviour services to tenants and leaseholders that meet their needs and aspirations.
  • Manage and be accountable for a case load of active anti-social behaviour cases from their inception to conclusion.
  • Manage complaints of anti-social behaviour through a prescribed incremental partnership approach and undertake any associated work regarding preventative or enforcement action.
  • Identify risk through completion of a risk assessment for all complainants and alleged perpetrators of anti-social behaviour.
  • Maintain accurate and comprehensive information on all arrangements and actions taken and prepare legal documentation where required. Ensure that the IT systems and property files are kept up to date at all times.
  • Act as the main point of contact in terms of all multi agency partnership working and data sharing for the open cases that you manage.
  • Attend various partnership groups relating to ASB, including the ASB steering group, All Crime Joint Action Group, Integrated Offender Management panels, MARAC, etc., where they impact upon managed cases.
  • Ensure that all ASB paperwork is comprehensive, accurate and provided in a timely manner. This may entail preparing documentation from time to time out of normal working hours.
  • Required to participate in an out-of-hours telephone rota, providing advice to the police and the Council’s out-of-hours service.
  • Must be able to drive and provide own vehicle.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


  • Two ‘A’ Levels grade C or above, or equivalent qualification /experience.
  • Recognised accredited anti-social behaviour case management qualification desirable.



  • Experience in the delivery of a high-quality anti-social behaviour service.
  • Experience in participating in multi-agency working.
  • Experience in handling difficult customers in a compassionate and sensitive manner.
  • Experience of actively promoting and undertaking face-to-face and group meetings to reach effective and agreeable outcomes.
  • Experience of preparing witness statements and legal documentation relating to anti-social behaviour issues desirable.
  • Experience in the use of anti-social behaviour IT systems desirable.
  • Experience of giving evidence in court on anti- social behaviour cases desirable.


Knowledge & Skills:

  • Ability to make decisions, take the initiative and work under own direction.
  • Ability to plan and prioritise effectively in order to achieve targets and meet deadlines.
  • Knowledge of the legal and statutory framework relating to successful resolution of anti-social behaviour complaints.
  • Ability to understand, interpret and fully apply prescribed processes in line with council policy, including the application of sound judgement and discretion where required.
  • Ability to demonstrate an innovative approach to continual customer development.
  • Good written, networking and presentation skills.
  • Must be flexible and be prepared to work outside normal office hours on occasion, according to the needs of the service.
  • Must be able to participate in an ‘out of hours’ on call telephone rota to give advice to the police and out of hours service on anti-social behaviour matters.
  • Car driver with valid license, insurance and vehicle.
  • Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  • Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Full Driving licence, access to a vehicle or access to means of mobility support.
  6. ***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
  7. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Charnwood RQ806982
Anti-Social Behaviour Officer – Landlord Services
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Charnwood RQ806982
Anti-Social Behaviour Officer – Landlord Services
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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