Infrastructure Operations Engineer Lead

Infrastructure Operations Engineer Lead 150 150 tcl-admin
Infrastructure Operations Engineer Lead
Interim Position

DIGPPSR 1JP00061204

Posted: 16th September 2022 15:21
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  • Pay Rate:

    Up to £500 per day pay range subject to IR35 status

  • Hours per Week:


  • Anticipated 3 months

  • Bootle
What's involved with this role:

Interim Infrastructure Operations Engineer Lead -Hybrid Working – DIGPSR 1JP00061204
Pay Rate: Up to £500 per day pay range subject to IR35 status

Location: Remote with occasional travel (1-2 days a month)

Key Accountabilities:

  • Lead and manage the Infrastructure Operations team, comprising data centre services, network services and end user computing services
  • Plan, budget and account for the Infrastructure Operations Team’s work
  • Support the business case submission, planning, management and delivery of programmes and projects that deliver and require infrastructure operation activities
  • Continuously monitor and operate HSE data centre, end user computing and data centre technologies (on-premise, PaaS, IaaS and SaaS), ensuring technologies remain available 24/7/365, performant to SLAs/OLAs, and delivering a good user and customer experience
  • Proactively identify and resolve infrastructure issues before they impact the user/customer
  • Deliver Incident Management, diagnosing the root causes of incidents, developing work arounds and fixes, to return infrastructure and users to an operational condition
  • Deliver Problem Management, diagnosing root causes of problems, prioritising maintenance activity and developing fixes
  • Deliver Change Management, continuously seeking to improve technologies, promoting unused functionality and working with users to develop new ways of working
  • Deliver Capacity Management, continuously monitoring the utilisation of the infrastructure and forecasting when capacity levels will be breached, recommending remedial actions to be taken.
  • Routinely plan for and deliver the testing of DR and ITSCM routines to maintain confidence in the resilience of hosted systems and networks.
    Implement upgrades and patches to technologies, keeping them at N or N-1 states, coordinating change activity, engaging with users and ensuring that upgrades are understood and appropriate.
  • Document all technologies, including restoration priorities, power-down routines and installation sequencing. Maintain the accuracy of documentation to reflect changes.
  • Maintain all hosted infrastructure records in a secure configuration management database with an accurate record of technology assets, by serial number, age and lifecycle refresh point
  • Ensure the security of technologies and the IT estate, defending against cyber-arrack, preventing unauthorised access, unauthorised data exchange and data-loss
  • Maintain the highest standards of user and customer focus, ensuring that services are delivery to user/customer satisfaction and endeavour to routinely communicate with users/customers to promote, confidence that incidents and problems are being tackled.
  • Ensure that technologies are routinely backed up and copies of all data and applications securely maintained.
  • Support HSE staff in using technologies efficiently and effectively making best use of investment and functionality


Key Requirements:

  • Level 3 Service Management framework qualification
  • Proven experience of managing infrastructure teams
  • Proven experience of planning and executing changes to infrastructure
  • Good oral and written communications
  • Good knowledge of Microsoft Office

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

“Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, not that they would exclude candidates willing to travel/relocate, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Qualifications and experience relevant to the job role – please give full details within your CV document

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: DIGPPSR 1JP00061204
Infrastructure Operations Engineer Lead
Client Category: Central Government Ministry

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: DIGPPSR 1JP00061204
Infrastructure Operations Engineer Lead
Client Category: Central Government Ministry

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