Interim Service Practitioner – Hybrid Working

Interim Service Practitioner – Hybrid Working 150 150 tcl-admin
Interim Service Practitioner - Hybrid Working
Interim Position

PSR 1JP00059420

Posted: 21st June 2022 09:56
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  • Pay Rate:

    Up to £175.80 per day pay range subject to IR35 status

  • Hours per Week:


  • Anticipated 3 months

  • Leeds
What's involved with this role:

Interim Service Practitioner -Hybrid Working - PSR 1JP00059420
Pay Rate: Up to £175.80 per day pay range subject to IR35 status

Location: Leeds, but remote working UK wide may be available.

This role is initially for 3 months with possible extension every 3 months, for the right candidate.

The Service Practitioner will be responsible for incident and problem management activities, ensuring that incidents and problems are progressed, registered and categorised by the Contain team.

You will be working closely with the team to ensure that business and IT activities are undertaken to successfully delivery within the  IT and Data services.

Good communication skills with the ability to communicate clearly and effectively with others via both oral and written means, will be essential here as the role involves engagement with multiple teams. This includes coordination of the Service Acceptance Process, managing regular calls involving relevant stakeholders from the Digital, supplier and trust/ local authority, ensuring any identified defects or incidents follow process are resolved or added to work off plan prior to closure.

Being able to provide support to the Service Manager at incident, problem, service introduction and service review meetings, ensuring that actions are progressed as appropriate and all discussion is accurately captured as well as creating management information reports and dashboards for key stakeholders and the cell lead.

Delivering Continual Service Improvement actions such as process improvements via two-weekly sprints.

Key Accountabilities:

  • Managing Incident, Problem & Change
  • Supplier and contract management to meet key performance indicators and agreed targets.
  • Facilitate or Chair regular meetings with stakeholders, such as supplier or stakeholder review meetings (covering a specific service management discipline) and representing Live Services.
  • Develop an in-depth knowledge and become a subject matter expert in specific services.
    Facilitate feedback from senior staff, peers and representatives from external organisations and produce supporting meeting documentation.
  • Produce accurate and timely reports on the performance of process areas for key stakeholders for the specific services.
    Regular use of Service Management toolsets to support decision making.
  • Be an effective self-starter, who is able to work on their own initiative to tight deadlines when there are often conflicting requirements and requests for support from other parts of Operations.
  • Create, review and implement processes and procedures to ensure alignment with changing business requirements.
  • Produce training material, knowledge articles and provide presentations to stakeholders.
  • Stand in for the Service Manager at stand-up meetings as SCRUM Master maintaining Kanban boards and the product backlog.
  • Develop and maintain effective working relationships with all key stakeholders including Service Management, Digital programmes and supplier representatives.


Key Requirements:

  • Knowledge of working in a Service Management environment
  • Knowledge of the ITIL framework and how this is applied
  • Knowledge of using Service Management toolsets to support and enhance processes and procedures
  • Excellent communication skills with the ability to communicate clearly and effectively with others via both oral and written means
  • Excellent problem-solving skills
  • Proven ability to understand the needs of internal and external stakeholders and keep them in mind when taking actions or making decisions
  • Ability to work under pressure to tight timescales and deliver high quality material correctly first time
  • Proven ability to prioritise and organise a large busy workload, planning activities for self and others in a fast-paced environment


  • Educated to postgraduate diploma/degree level or equivalent experience
  • ITIL Foundation v3 or v4, VeriSM Foundation or equivalent experience
  • Desirable Requirements:
  • ITIL Practitioner or equivalent experience
  • Prince 2 Agile Foundation or equivalent experience


Desirable Requirements:

  • Knowledge of the NHS
  • Knowledge of monitoring systems
  • Knowledge of working in, or with, Agile delivery.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

“Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, not that they would exclude candidates willing to travel/relocate, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Qualifications and experience relevant to the job role – please give full details within your CV document

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.


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Job Ref: PSR 1JP00059420
Interim Service Practitioner - Hybrid Working
Client Category: Central Government Ministry

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: PSR 1JP00059420
Interim Service Practitioner - Hybrid Working
Client Category: Central Government Ministry

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