Atlassian Application Support Engineer

Atlassian Application Support Engineer 150 150 TCLRec
Atlassian Application Support Engineer
Interim Position

QAD 1719/2003

Posted: 20th March 2024 14:40
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  • Pay Rate:

    Competitive Market Rate

  • Hours per Week:


  • Anticipated 6 months

  • London,


What's involved with this role:

QAD 1719/2003

Role: Atlassian Application Support Engineer

Contract Length: Anticipated 6 months

Location: Hybrid working flexible: bases in London or Glasgow

Pay Rate: Competitive Market Rate


As the Atlassian Application Operations Engineer you will have a deep understanding of Atlassian tools, plug ins and underlying technology. You would be responsible for the ongoing maintenance and development of Atlassian tools supporting the organisation’s digital service.

Your role will be supporting, maintaining, and developing our on-premise (Data Centre) installation of Atlassian products including Jira Software, Jira Service Management and Confluence.

Key accountabilities:

  • Administer the back-end Atlassian infrastructure and ensure the platform is highly available, reliable and secure
  • Lead the Upgrading of Atlassian Data Centre products and plug-ins
  • Build a replica of Production in DEV
  • Upgrade in repeatable steps until confident to replicate Production upgrade
  • Administrate the patching, backup and recovery of the Atlassian infrastructure
  • Configure in a Staging environment a Data Centre instance supporting a resilient system (load balanced and distributed)
  • Support the business in creating Jira projects and Confluence spaces
  • Creating workflows, fields, screens, reports, dashboards etc. based on custom requirements
  • Provide new ideas or processes for using the Atlassian suite more effectively
  • Determine ways to optimise/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests
  • Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports

Key requirements:

  • Experience in the Atlassian Data Centre administration, configuration and support of Jira and Confluence
  • Proven track history of upgrading Data Centre configurations and resilient infrastructure
  • In-depth Jira, Jira Service Management, Confluence configuration and workflow changes
  • Jira projects, access and administration
  • Deep understanding of Atlassian architecture, focusing on JIRA, Jira Service Management and Confluence with a deep understanding of modularised workflows, permission schemes, notification schemes
  • Proven ability to quickly pick up and understand complex technical issues and come up with solutions
  • Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes
  • Jira add-ons, associated plug-ins and extension
  • JIRA reporting and report filters


Desirable Skills:

  • Working knowledge of using Jira REST API or other REST based web services
  • Proficiency in Linux server support and configuration as well as command line troubleshooting utilities

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Security Clearance: SC highly desirable; candidates with active SC clearance will be fast-tracked.

Please send your CV directly to [email protected]

If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the ‘Guaranteed Interview’ scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information.


Please send us your CV in Word format rather than PDF and avoid the use of columns and tables as this will help speed up the process of uploading your CV to the client.

Please ensure that your CV addresses the following items:

  1. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  2. Your availability to work either immediately, or at short notice.
  3. Qualifications and experience relevant to the job role – please give full details within your CV document


As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.

Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: QAD 1719/2003
Atlassian Application Support Engineer
Client Category: Central Government Ministry

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: QAD 1719/2003
Atlassian Application Support Engineer
Client Category: Central Government Ministry

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