Housing Options Officer – Planning & Regeneration

Housing Options Officer – Planning & Regeneration 150 150 tcl-admin
Housing Options Officer – Planning & Regeneration
NORTHALLERTON, North Yorkshire
Contract / Temporary

N Yorkshire RQ775363

Posted: 6th January 2023 11:18
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  • Pay Rate:

    £15.00 per hour PAYE

  • Hours per Week:

    30 Monday – Friday, normal working hours

  • This opening assignment is for 1-2 months

  • NORTHALLERTON, North Yorkshire,

    DL7 8AD

What's involved with this role:

Temporary Housing Options Officer - Planning & Regeneration

Reference no: N Yorkshire RQ775363

Pay rate: £15.00 per hour PAYE

Hybrid role

Car driver with valid license and insurance to attend home visits as required

To prevent homelessness wherever possible and assist households to achieve sustainable housing solutions. To fulfil the Council’s statutory duties, powers and functions under the relevant homeless legislation (currently Housing Act 1996 Part 7 as amended).

To provide a comprehensive housing advice service and maximise housing options for customers.   Experience in dealing with homelessness assessments and issuing decisions is required.

Key responsibilities:

  • Actively prevent homelessness through a variety of methods including home visits, advocacy, and referral to specialist advisory services and utilising the range of options available through the Council’s Homeless Prevention Toolkit.
  • Provide advocacy support for customers at risk of losing their home in a range of situations including: negotiating with mortgage lenders, social and private landlords.
  • Interview those households that present as homeless in accordance with relevant legislation, case law and statutory guidance, carry out homeless assessments and issue decision letters.
  • Arrange suitable temporary accommodation for households presenting as homeless in liaison with the Rent Support Worker.
  • Provide advice to customers on a range of housing issues including security of tenure, issues of disrepair, landlord and tenants’ rights, referring to specialist agencies and partners as required.
  • Offer comprehensive advice in relation to housing options available based on the customers individual needs and resources to achieve a sustainable housing solution. Sign post and make referrals as appropriate.
  • Administer the Council’s Bond and Rent in Advance Scheme including assessment of eligibility for the scheme, inspection of properties to assess suitability and at the end of tenancies, dealing with landlord claims, preparing inventories and agreements.
  • Assist with the administration of the housing register including making decisions regarding eligibility to join the register, banding for applicants with health and wellbeing needs or those at risk of homelessness, carry out home visits and other verification duties as required.
  • Advertise properties on behalf of other Registered Providers with whom the Council has nomination agreements, and provide nominations in accordance with the North Yorkshire Home Choice Policy.
  • Deal with enquiries from applicants to the housing register, and assist customers to effectively engage with North Yorkshire Home Choice including assisted bidding for vulnerable households.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


  • A minimum qualification of 3 GCSEs grade C/4 or above (or equivalent) to include English and Maths.



  • Experience in dealing with homelessness assessments and issuing decisions is required.
  • Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  • Experience of delivering customer focused, quality services.
  • Substantial experience of interviewing and providing housing advice to vulnerable clients.
  • Experience of managing a client case load.


Skills & Knowledge:

  • In depth and up to date knowledge of the law in relation to homelessness and allocations, including relevant case law.
  • Knowledge and understanding of the broad Housing Agenda and its impact on society.
  • Ability to make and communicate difficult decisions. Excellent interpersonal and listening skills.
  • Ability to calmly deal with people in challenging situations at all levels and to empathise and display sensitivity and courtesy at all times.
  • Excellent customer service skills.
  • Excellent time management and organisational skills to effectively manage a varied workload.
  • Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).
  • Car driver with valid license and insurance or ability to travel to home visits.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Full Driving licence, access to a vehicle or access to means of mobility support.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: N Yorkshire RQ775363
Housing Options Officer – Planning & Regeneration
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: N Yorkshire RQ775363
Housing Options Officer – Planning & Regeneration
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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