Transport Assistant / Admin -Admin & Clerical

Transport Assistant / Admin -Admin & Clerical 150 150 tcl-admin
Transport Assistant / Admin -Admin & Clerical
LINCOLN, Lincolnshire
Contract / Temporary

Lincolnshire RQ821161

Posted: 24th February 2023 13:44
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  • Pay Rate:

    £11.39 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 5-6 months

  • LINCOLN, Lincolnshire,

    LN1 1YL

What's involved with this role:

Temporary Transport Assistant / Admin - Admin & Clerical 

Reference no: Lincolnshire RQ821161

Pay rate: £11.39 per hour PAYE

Role length:  This opening assignment is for 5-6 months

Office based

A Transport Assistant is required to work in Client Reception and with the Client Operations Team.  To provide day to day support, advice and guidance to the provider team(s) and/or work within own area of responsibility and to assist in the commissioning, delivery, coordination and promotion of transport services and related project work at operational level. Continuously look for synergies and efficiency savings across area of responsibility.

Key responsibilities:

  • Assist with the procurement of passenger transport services for local bus, children's and adults clients.
  • Maintain and evaluative passenger transport and related databases including SEATS, inspection, timetables, contracts and tendering, incident reporting, Max Respect and information packs.
  • Assist with contract and day-to-day administration, invoice ratification, contractor performance issues, pupil conduct issues, and the tendering and procurement process.
  • Liaison with contractors, suppliers, schools, parents, public and other Directorates, on a broad range of operational requirements and to obtain information to assist line management decision making.
  • Provide information and guidance on operational transport issues.
  • Assist with transport reviews and the collection and analysis of information.
  • Responding to routine correspondence by letter, telephone, facsimile and email.
  • Use of CRM systems to respond to and resolve customer enquiries.
  • Administer Post 16 payment function.
  • Assist with event management e.g. driver workshops, stakeholder engagement.
  • Required to provide assistance at any time (including out of normal office hours) and at any place in the County during emergency situations.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


  • Must be working towards or hold a CILT Certificate or BTEC National Certificate (or equivalent) or relevant experience.



  • Experience of working in a busy, high pressurised environment, supporting others.
  • Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  • Competent at undertaking routine correspondence with effective administrative skills.


Knowledge & Skills:

  • A sound knowledge of communication and customer care skills.
  • Good verbal communication skills both telephone and face to face and be able to demonstrate empathy and tact to address sensitive issues and deal with the requirements of vulnerable customers.
  • Good interpersonal skills.
  • Skilled at team working and working on own initiative in routine matters and in prioritising work.
  • Good understanding of operational performance management.
  • Competent at identifying operational risks within own area of work and office environment.
  • Skilled at interpreting information from a number of sources to inform decision making.
  • Knowledge of Data Protection and FOI requirements.
  • Good geographical knowledge of the county.
  • Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Lincolnshire RQ821161
Transport Assistant / Admin -Admin & Clerical
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Lincolnshire RQ821161
Transport Assistant / Admin -Admin & Clerical
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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