Rent Income Officer x2 – Housing & Property
Reference no: Warwick 822280
Pay Rate: £14.00 ph PAYE, noting that Ltd/Umbrella company rates may also apply[temporary, but potentially long term role, subject to extension by the client]
- Where this vacancy is based:
Warwickshire, CV32 5HZ
- What’s involved with this role:
To manage current tenants’ rent and sub accounts and to take action to prevent arrears and to recover rent and other charges owed to the Council within a specified geographical area. Enable tenants to sustain their tenancies by offering Welfare Benefit Advice, Debt Advice and ensure that the tenant is not financially excluded, and sign post tenants to other members of staff or other departments/agencies. To act as the council’s representative at county court rental possession hearings.
Duties to include:
- Manage current rent accounts and sub accounts for court costs, housing benefit overpayments and supporting people payments by taking appropriate action to prevent and recover arrears in accordance with Council Policy and Procedures Update the Council’s I.T system and other recording systems as appropriate.
- To Act as the Council’s advocate, witness and legal representative at Rental Possession Hearings and applications to Suspend Warrants at the County Court. Attending Court without a solicitor or other legal professional. Ensure that all information is correct and up to date at time of hearing.
- Arrange affordable re-payment plans with tenants in arrears. Identify those cases appropriate for direct payments and direct debit, and ensure that all correct procedures are carried out to avoid the tenants debt increasing.
- Ensure that the appropriate advice is given to tenants to prevent rent arrears, through personal contact by telephone, visit or office interview.
- Create a culture of financial inclusion and early intervention.
- Identify those tenants who require additional support in order to sustain their tenancies and refer to the relevant support agencies. Work in partnership with other colleagues, departments and organisation, such as the Citizens Advice Buruea, the Law Centre and other support agencies such as drug and alcohol abuse service and social services to help tenants sustain their tenancies.
- Visit tenants as appropriate to hand deliver legal and statutory notices, letters or other written communication and ensure that tenants receive these communications within the appropriate time restraints as dictated by Housing Law
- Keeping to the Pre-Court Protocol as described by the Ministry of Justice, identify cases requiring County Court Proceedings and prepare the correct documentation for authorisation by the Income recovery and financial inclusion Manager. Identify cases for Eviction Warrant, prepare the correct documentation for authorisation by the Income recovery and financial inclusion Manager.
- Attend and carry out evictions at tenants homes ensuring that the property is returned to the Council.
the Job Title & Vacancy Reference No. your application will be AUTOMATICALLY REJECTED.
- Giving yourself the best chance of success:
- Please make sure that your CV is up to date and explains any gaps in employment.
- Your CV must cover the “Essential Requirements” (see below) of the role, including any DBS details and other qualifications called for.
- TO AVOID BEING REJECTED your CV should clearly state that you are AVAILABLE TO START WORK IMMEDIATELY OR AT SHORT NOTICE.
- WE CANNOT USE INFORMATION IN COVERING LETTERS, SO YOUR CV MUST CONTAIN ALL RELEVANT INFORMATION
- We recommend that you consider sending us (see * below) a suitably ‘tailored’ CV for each role that you apply for, listing somewhere near the top of your CV any key skills, experience and qualifications that relate specifically to this vacancy.
- “Essentials” – The following requirements must be highlighted on your CV itself and NOT in a covering letter:
- UK working experience
- Availability to work – CV should state either immediate or at short notice
- Minimum of 12 months recent Rent Income Officer experience, preferably within a similar role or context and ideally within a public sector organisation
- 3 years’ experience in a similar role in a Local Authority or Housing Association
- 2 or more ‘A’ levels
- Knowledge of relevant legislation relating to recovering arrears
- Able to demonstrate an excellent working knowledge of the 1985 and 1996 Housing Act
- Ability to use own discretion and judgement and initiative to find solutions that best suit the individual needs of the tenant
- Knowledge of the Council’s policies and procedures for recovering tenant arrears
- Excellent working knowledge of Housing Benefit and welfare entitlements and of Welfare Reforms
- Knowledge of the pre-court protocol as prescribed by the Ministry of Justice
- Ability to manage a varied caseload and to prioritise own workload
- Must possess full driving licence and have access to personal transport
- Be prepared to work outside normal office hours
- Fully proficient at using IT systems, with a good working knowledge of Microsoft Windows and Office packages
- Other preferable/desirable details to include on your CV, if applicable:
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for
- Client: Public sector organisation
- Division(s)/Disciplines involved: Housing & Property / Housing Benefits & Planning
- Anticipated Length of Assignment: All of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis. This opening assignment is for 2 months.
- Hours per week: 37 Monday – Friday, normal working hours
- Pay Basis: All vacancies are advertised at Triumph’s in-house PAYE rates of pay. We do, however, encourage all of our temps to actively consider the advantages of working their assignments via one of our external payroll company partners. Such (“umbrella”) arrangements are also PAYE based, but under them, most temps find themselves significantly better off in cash terms. More of this should you be appointed to the role …
*IF YOU WISH TO SEND A CV THROUGH TO US AS AN ALTERNATIVE TO APPLYING ON LINE, YOU MAY EMAIL IT DIRECTLY THROUGH TO:
…….but you must always remember to quote the reference number for the job in question, without which we will be unable to match your CV to the vacancy, given the number of applications that we receive each day. Please do note, however, that if the vacancy is no longer showing on the site it will no longer be live and you won’t necessarily get a reply from us if that is the case.
Please do not contact us requesting progress updates.
We read every CV sent to us, but due to high volumes are not able to respond to all unsuccessful applications, particularly where CVs do not address the “essentials” requested. You will, however, always hear from us by email if we are able to take your CV forward to the next stage.
Please note that we check all ads at least once per day to ensure that the underlying roles remain live.
Triumph Consultants Limited