Housing Officer – Housing & Community Services
Reference no: Southwark 820732
Pay Rate: £ 15.75 ph PAYE, noting that Ltd/Umbrella company rates may also apply[temporary, but potentially long term role, subject to extension by the client]
- Where this vacancy is based:
London, SE1 2
- What’s involved with this role:
To be responsible for a comprehensive resident led housing functions, maintaining a high quality physical environment and a resident focussed customer friendly service.
Duties to include:
- Provide a visible and approachable presence on Southwark’s housing estates through regular inspections and patrolling.
- To be the first point of contact for any housing related issues raised by residents of Southwark’s estates both tenant and leaseholder. Ensure that issues raised are comprehensively case managed and other services are proactively engaged so issues are resolved.
- Provide a comprehensive tenancy and leasehold management and enforcement service, driving and managing the consistent and forceful application of Southwark’s policies and procedures.
- Enforcement against unauthorised occupants and proactively tackling cases of housing fraud. Working with colleagues to support households to move to accommodation suitable to the size of their family and ensure properties are let quickly with a culture of payment (rent/ charges) instilled with all new residents
- Assist in action plans for neighbourhoods to ensure they are clean, safe and well maintained to residents satisfaction.
- Conduct Fire Risk Assessments for low rise blocks, including the recording, management and monitoring of all actions identified in the assessment.
- Manage all cases in the areas of nuisance, ASB and vulnerability, and working closely with relevant agencies and departments to find sustainable solutions in individual issues and to bring about satisfactory resolutions.
N.B. – If, when replying, you fail to quote the Job Title & Vacancy Reference No. your application will be AUTOMATICALLY REJECTED.
- Giving yourself the best chance of success:
- Please make sure that your CV is up to date and explains any gaps in employment.
- Your CV must cover the “Essential Requirements” (see below) of the role, including any DBS details and other qualifications called for.
- TO AVOID BEING REJECTED your CV should clearly state that you are AVAILABLE TO START WORK IMMEDIATELY OR AT SHORT NOTICE.
- WE CANNOT USE INFORMATION IN COVERING LETTERS, SO YOUR CV MUST CONTAIN ALL RELEVANT INFORMATION
- We recommend that you consider sending us (see * below) a suitably ‘tailored’ CV for each role that you apply for, listing somewhere near the top of your CV any key skills, experience and qualifications that relate specifically to this vacancy.
- “Essentials” – The following requirements must be highlighted on your CV itself and NOT in a covering letter:
- UK working experience
- Availability to work – CV should state either immediate or at short notice
- Minimum of 12 months recent Housing Officer experience, preferably within a similar role or context and ideally within a public sector organisation
- Working knowledge of service charge collection and lease/freehold transfers.
- Ability to work under pressure and manage a heavy workload.
- Experience of dealing with solicitors and mortgage lenders.
- Working knowledge of housing and leasehold management law and practise
- Knowledge of ways of tackling racism, sexism and other forms of discrimination
- Experience of; Tenancy management, Leasehold management, Income/debt collection policies and procedures, dealing with conflict.
- Excellent written and verbal communication skills
- Understand current issues affecting local authority and social housing.
- Fully proficient at using IT systems, with a good working knowledge of Microsoft Windows and Office packages
- Other preferable/desirable details to include on your CV, if applicable:
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for
- Client: Public sector organisation
- Division(s)/Disciplines involved: Housing & Community Services/ Housing & Revenues
- Anticipated Length of Assignment: All of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis. This opening assignment is for 1-2 months.
- Hours per week: 36 Monday – Friday, normal working hours
- Pay Basis: All vacancies are advertised at Triumph’s in-house PAYE rates of pay. We do, however, encourage all of our temps to actively consider the advantages of working their assignments via one of our external payroll company partners. Such (“umbrella”) arrangements are also PAYE based, but under them, most temps find themselves significantly better off in cash terms. More of this should you be appointed to the role …
*IF YOU WISH TO SEND A CV THROUGH TO US AS AN ALTERNATIVE TO APPLYING ON LINE, YOU MAY EMAIL IT DIRECTLY THROUGH TO:
…….but you must always remember to quote the reference number for the job in question, without which we will be unable to match your CV to the vacancy, given the number of applications that we receive each day. Please do note, however, that if the vacancy is no longer showing on the site it will no longer be live and you won’t necessarily get a reply from us if that is the case.
Please do not contact us requesting progress updates.
We read every CV sent to us, but due to high volumes are not able to respond to all unsuccessful applications, particularly where CVs do not address the “essentials” requested. You will, however, always hear from us by email if we are able to take your CV forward to the next stage.
Please note that we check all ads at least once per day to ensure that the underlying roles remain live.
Triumph Consultants Limited