Benefits Team Leader – Housing & Resources
Reference no: N Warwickshire 821421
Pay Rate: £14.47 ph PAYE, noting that Ltd/Umbrella company rates may also apply[temporary, but potentially long term role, subject to extension by the client]
- Where this vacancy is based:
Atherstone, North Warwickshire, CV9 1
- What’s involved with this role:
To supervise the Section in order to meet the objectives and deliver the services of the Division.
Duties to include:
- Ensure that all tasks of the Section are completed to a timetable agreed with the Revenues & Benefits Manager, and bring to their attention any matters that affect the attainment of the timetable.
- Ensure all staff within the Section are fully utilised and is aware of decisions and policies as laid down by the Revenues & Benefits Manager.
- To monitor workloads and performance statistics in respect of all work carried out and manage the day to day operation of the section.
- Undertake sample quality checks to ensure accuracy and correctness of work undertaken by the section in order to maximise subsidy grant.
- Conduct interviews and deal with customers either in person, by telephone or in writing.
- Make decisions in all cases of discretion where less than full subsidy will be paid and assist staff in, or undertake complex benefit cases where appropriate.
- Deal with contentious or complex correspondence and enquiries or complaints by an appropriate medium and in line with corporate policies.
- Supervise collection of housing benefit overpayments utilising the appropriate forms of recovery
- Maintain strong links with the Fraud section and provide support as necessary
- Make sure that resources including staff time are used effectively e.g visiting officer function
- Ensure that all data matching exercises are completed and all resulting actions taken within the appropriate deadline
- Ensure that access to confidential data is managed effectively
- Report any cases of suspected fraud to the Senior Corporate Anti Fraud Officer.
N.B. – If, when replying, you fail to quote the Job Title & Vacancy Reference No. your application will be AUTOMATICALLY REJECTED.
- Giving yourself the best chance of success:
- Please make sure that your CV is up to date and explains any gaps in employment.
- Your CV must cover the “Essential Requirements” (see below) of the role, including any DBS details and other qualifications called for.
- TO AVOID BEING REJECTED your CV should clearly state that you are AVAILABLE TO START WORK IMMEDIATELY OR AT SHORT NOTICE.
- WE CANNOT USE INFORMATION IN COVERING LETTERS, SO YOUR CV MUST CONTAIN ALL RELEVANT INFORMATION
- We recommend that you consider sending us (see * below) a suitably ‘tailored’ CV for each role that you apply for, listing somewhere near the top of your CV any key skills, experience and qualifications that relate specifically to this vacancy.
- “Essentials” – The following requirements must be highlighted on your CV itself and NOT in a covering letter:
- UK working experience
- Availability to work – CV should state either immediate or at short notice
- Minimum of 12 months recent Benefits Team Leader experience, preferably within a similar role or context and ideally within a public sector organisation
- IRRV level 3 certificate or higher
- Excellent knowledge of Housing Benefit and Council Tax Benefit legislation.
- Dealt with appeals and Housing Benefit overpayments.
- Strong influencing and negotiating skills
- Proven track record of implementing change
- Effective verbal, written, analytical and communication skills
- Experience of performance management and the meeting of targets and deadlines
- Previous experience of supervising staff and dealing with staff issues.
- Excellent time management
- Ability to work under pressure to inflexible time scales.
- Fully proficient at using IT systems, with a good working knowledge of Microsoft Windows and Office packages
- Other preferable/desirable details to include on your CV, if applicable:
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for
- Client: Public sector organisation
- Division(s)/Disciplines involved: Housing & Resources / Housing Benefits & Planning
- Anticipated Length of Assignment: All of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis. This opening assignment is for 5-6 months.
- Hours per week: 37 Monday – Friday, normal working hours
- Pay Basis: All vacancies are advertised at Triumph’s in-house PAYE rates of pay. We do, however, encourage all of our temps to actively consider the advantages of working their assignments via one of our external payroll company partners. Such (“umbrella”) arrangements are also PAYE based, but under them, most temps find themselves significantly better off in cash terms. More of this should you be appointed to the role …
*IF YOU WISH TO SEND A CV THROUGH TO US AS AN ALTERNATIVE TO APPLYING ON LINE, YOU MAY EMAIL IT DIRECTLY THROUGH TO:
…….but you must always remember to quote the reference number for the job in question, without which we will be unable to match your CV to the vacancy, given the number of applications that we receive each day. Please do note, however, that if the vacancy is no longer showing on the site it will no longer be live and you won’t necessarily get a reply from us if that is the case.
Please do not contact us requesting progress updates.
We read every CV sent to us, but due to high volumes are not able to respond to all unsuccessful applications, particularly where CVs do not address the “essentials” requested. You will, however, always hear from us by email if we are able to take your CV forward to the next stage.
Please note that we check all ads at least once per day to ensure that the underlying roles remain live.
Triumph Consultants Limited